Emergency Communications Operator

Requisition #: 26/109 Job #: J0526-0732 Job Type: Permanent Full-Time Job Category: Policing Support Positions: 1 Posting Date: May 27, 2026 Closing Date: June 12, 2026 Salary/Wage: 66,755.52 - 81,188.64/Year Location: 96 Bellerose Drive (RCMP Detachment)
Share Facebook X Email LinkedIn

About the City of St. Albert

Working at the City of St. Albert means joining a dedicated team that aims to deliver outstanding service to our vibrant community. We pride ourselves on employing a diverse group of employees who each bring unique skills and contribute to delivering exceptional services to our residents. We value collaboration, accountability, respect, and enjoyment in our work each day.

Job Details

The City of St. Albert is recruiting an individual to join our Policing Services team as an Emergency Communications Operator. Reporting to the Senior Emergency Communications Operator, this position will be responsible for being the first point of contact for all incoming calls to the St. Albert RCMP Detachment, including all Municipal Enforcement and 911 Emergency calls.

Responsibilities

• Gathering and disseminating accurate information is a key link between the public and the police services.
• Complaint taking, dispatching, answering emergency calls and providing assistance to the general public at the front counter and over the telephone.
• Utilizing detachment radio equipment, performing CPIC entries, preparing court documents and creating/dispatching Municipal Enforcement files.
• Maintenance and retrieval tasks for various RCMP computer systems.

Qualifications

• Completion of Grade 12 together with prior policing or dispatching experience and strong computer skills are necessary.
• At least 1 year of call-taking/dispatching experience is preferred.
• Certification from an Emergency Communications Program is considered an asset.
• Experience with RCMP computer programs and familiarity with the RCMP environment is a definite asset.
• The ability to deal with people in a polite, courteous and informed manner is essential. The ability to stay calm in a variety of high stress, demanding situations is required, as well as the ability to prioritize and multitask.

Hours of Work

• 12-hour shifts: 7:00 am –7:00 pm or 7:00 pm –7:00 am. Shifts may be altered to meet operational needs.
• The regular hourly work schedule is based on eighteen hundred and seventy-two (1872) hours annually.

Compensation

• The salary ranges from $66,755.52 – $81,188.64 per year ($35.66 – $43.37 per hour), including a comprehensive benefits package with a flexible spending account, Pension Plan, and accrued paid vacation starting at 3 weeks per year.
• Learn more about our benefits here: Employee Benefit Guide

Why You Should Work With Us

• You will receive a Flexible Spending Account limit at the beginning of each calendar year (permanent full time $400).
• Employees can purchase an annual Recreation Access Pass for $87 + tax, granting unlimited access to Servus Credit Union Place (excluding PLAYcare and registered programs), Fountain Park Recreation Centre, and Grosvenor Outdoor Pool.

Conditions of Employment

• This position is represented by the Union CUPE 5141, and the terms and conditions of employment are governed by the collective agreement between the Union and The City of St. Albert.
• CUPE 5141 employees will be given first consideration. If there are no interested candidates, we will review external applicants.
• The successful candidate will be required to provide proof of educational and professional credentials.
• The successful applicant must be able to obtain and maintain a RCMP issued Security Clearance.
• Candidates selected to move forward in the recruitment process will be required to obtain a passing grade from CritiCall testing before proceeding to an interview.

Application Information

• Please upload a cover letter and a resume when applying for this opportunity. These will need to be uploaded as two separate documents.
• Please note that the City conducts most interviews via video conference and will provide a link and instructions to applicants selected for an interview.

Closing Statement

We thank all applicants for their interest and effort in applying. Only candidates selected for interviews will be contacted. The City of St. Albert will no longer accept applications in person, via fax, email or by post. Applications will only be accepted to 10:00 p.m. (Mountain Time Zone) on closing date.

The City of St. Albert is committed to creating and fostering a diverse workforce where all are welcome and we find a common purpose and strength in our differences. All qualified candidates are encouraged to apply, including those from members of groups that are historically or continue to be underrepresented.

We respectfully acknowledge that we are on Treaty 6 territory, traditional lands of First Nations and Métis peoples. As treaty People, Indigenous and non-Indigenous, we share the responsibility for stewardship of this beautiful land.