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CPUS Engineering Staffing Solutions Inc.
Knowledge & Experience Content SpecialistCPUS Engineering Staffing Solutions Inc. • Pickering
Knowledge & Experience Content Specialist

Knowledge & Experience Content Specialist

CPUS Engineering Staffing Solutions Inc. • Pickering
30+ days ago
Job type
  • Full-time
Job description

Job Overview

  • We are looking for a creative, detail-driven, and employee-centric Knowledge & Experience Content specialist to lead the development, management, and optimization of knowledge assets across multiple formats for Shared Services-including ServiceNow knowledge base articles, job aids, process documentation, and internal presentations.
  • This individual will ensure all content is easy to understand, visually engaging, and aligned with our goal of enabling seamless self-service and empowering employees through exceptional support experiences.
  • You will serve as the key guardian of knowledge quality and accessibility, helping teams across the organization create content that’s clear, consistent, and useful.
  • Translate technical or operational language into clear, helpful, and engaging content that supports employee self-service.
  • Partner with stakeholders to develop or refine knowledge articles, presentations, job aids, and process documentation that support employee learning, onboarding, and process understanding.
  • Ensure all materials follow plain language, accessibility, and visual design best practices.
  • Establish and maintain standards for content quality, formatting, taxonomy, and metadata tagging across platforms.
  • Create templates, toolkits, and style guides to enable content contributors to follow best practices.
  • Use analytics to monitor content performance and identify areas for improvement.
  • Collect and incorporate employee feedback to continuously improve content usability and discoverability.
  • Collaborate with employee experience, IT, HR, and communications teams to ensure content meets evolving employee needs.

Qualifications

  • 3+ years of experience in knowledge management, content strategy, technical writing, or instructional design.
  • Strong written and visual communication skills with a knack for making complex concepts simple.
  • Experience with ServiceNow Knowledge Management and familiarity with content types such as SOPs, flowcharts, and slide decks.
  • Knowledge of UX principles and/or experience with employee self-service portals is a plus.
  • Self-starter who thrives in a fast-paced, collaborative environment.
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Knowledge & Experience Content Specialist • Pickering

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