Talent.com
Millennium 1 Solutions
Remote Bilingual Customer Service Representative – InvestmentsMillennium 1 Solutions • Dauphin, Manitoba
Remote Bilingual Customer Service Representative – Investments

Remote Bilingual Customer Service Representative – Investments

Millennium 1 Solutions • Dauphin, Manitoba
30+ days ago
Salary
CA$19.50 hourly
Job type
  • Full-time
  • Permanent
  • Remote
Job description

Description

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:
  • Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
  • Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
  • Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
  • Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT DATA Offer? We’re glad you asked!
  • All equipment required for you to be successful in your role
  • Virtual paid training
  • Comprehensive benefits package (medical, vision, and dental)
  • Employee Assistance Program
  • RRSP program options
  • Short- and Long-Term Disability options
  • Rewards and Recognition programs
  • Internal career advancement opportunities
Position Overview:The Bilingual Customer Service Representative is responsible to provide telephonic support to Shareholders, their representatives, and the investment community. Ensure all activities including those that contribute to the satisfaction of customers are met in French and English.Position: Bilingual Customer Service Representative – InvestmentsPosition Status: Full Time, Permanent, Remote Hours of Work: Monday - Friday 8:00am - 6:30pm EST Rate of Pay: $19.50 - $20.50/Bilingual (French/English)

Open to residents of Nova Scotia and New Brunswick, Ontario, Manitoba, and AlbertaResponsibilities:
  • Answer incoming telephone inquiries in accordance with Call Center guidelines
  • Follow up on escalated calls, as required
  • Submit fulfillments or research cases for callers’ inquiries if applicable
  • Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
  • Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
  • Ensure compliance with policies and procedures and regulatory requirements
  • Maintain a professional tone and positive attitude to callers
  • Responsible for answering calls for a baseline of 7 hours daily
  • A self-starter and takes initiative to take on new projects and additional responsibilities
  • Other duties and responsibilities as assigned

Requirements:

  • Strong communication skills (written, verbal and listening)
  • Bilingualism (English/French) is a requirement
  • High School Diploma/equivalent education
  • 1-3 years call center experience with heavy call volume
  • Advanced knowledge of PCs, familiarity with system navigation, and strong keyboard skills
  • Able to endure prolonged seating/standing associated with the performance of essential functions
  • Highly self-motivated, self-reliant, self-competitive and will push themselves to exceed expectations
  • Has a strong ability to take action to meet and exceed customer expectations with integrity
Diversity. Equity. Inclusion.
Unleashing the power of being unique.
We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
At NTT DATA what you do matters. Because here YOU can.BIND
Create a job alert for this search

Remote Bilingual Customer Service Representative – Investments • Dauphin, Manitoba

Similar jobs

Remote Appointment Setter - 60k / Year

Spade RecruitingDauphin, Manitoba
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Remote Financial Planner Driving Investment and Client Growth

ScotiabankDauphin, MB, CA
Remote
Full-time

Shape the future of financial planning as a remote Financial Planner.Deliver client-centric solutions, leverage relationships, and build your practice in a flexible environment tailored for success... Show more

 • Promoted

Earn Extra Income - Remote

AlmediaDauphin, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausDauphin, MB, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

7-Eleven Customer Service Crew

7-ElevenDauphin, MB, CA
Full-time

Elevate your career as a Customer Service Crew member at 7-Eleven.Engage customers, handle transactions, and ensure a welcoming atmosphere in this entry-level position.This role allows you to be pa... Show more

 • Promoted

Sales Representative - 60k / Year - Remote

Spade RecruitingDauphin, Manitoba
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Earn Money Testing Apps - Remote

AlmediaSifton, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausDauphin, MB, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Restorative Healing Advocate

Southern Chiefs’ OrganizationDauphin, MB, CA
Full-time

SCO is a growing and dynamic regional First Nation organization that represents 33 Anishinaabe and Dakota Nations and more than 92,000 citizens in what is now southern Manitoba.Established in 1999 ... Show more

 • Promoted

Virtual Financial Planner - Mass Affluent Wealth Advisor

ScotiabankDauphin, MB, CA
Full-time

A leading financial institution is looking for a Financial Planner in Manitoba.The role emphasizes developing client relationships through high-quality financial advice in a flexible manner.Candida... Show more

 • Promoted

Virtual Financial Planner: Flexible Hours & Growth

ScotiabankDauphin, MB, CA
Full-time

A leading financial institution in Dauphin, Manitoba is seeking a Financial Planner to develop client relationships and provide high-quality financial advice.The ideal candidate should have at leas... Show more

 • Promoted

Customer Service - Work from Home - 50k-60k / Year

Spade RecruitingDauphin, Manitoba
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Virtual Financial Planner, Scotia Financial Planning - Dauphin and Surrounding Area

ScotiabankDauphin, MB, CA
Full-time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.To ensure that our purpose is front and centre in all we do, we have refreshed our name to Fina... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausDauphin, MB, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Pet Sitter Wanted - Seeking Pet Sitter In Onanole, Manitoba $40 Daily Pay

PetSitter.comOnanole, Manitoba, Canada
CA$40.00 hourly
Part-time

Hi there! I'm Theresa, a dog owner in Winnipeg, Manitoba, looking for a reliable and caring pet sitter for my beloved furry friends.I need someone who can provide occasional pet sitting service... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaDauphin, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausDauphin, MB, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingDauphin, Manitoba
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Entrepreneurial Virtual Financial Planner Maximizing Client Relationships

ScotiabankDauphin, MB, CA
Full-time

Become a Virtual Financial Planner with a focus on building lasting client relationships.Use your expertise in investment solutions to nurture and grow your practice in the mass affluent market.Thi... Show more

 • Promoted

Dauphin Pump Attendant - Customer Service Role

Dauphin Co-opDauphin, MB, CA
Part-time

Become a Pump Attendant with Dauphin Consumers Co‑operative Ltd.Main Street Gas Bar, dedicating yourself to outstanding customer service in a part time capacity.Engage with clients while managing f... Show more