Banquet Captain

Imagine arriving at our stunning slope-side hotel after a day of skiing or boarding on one of our three mountains. As a people person, you are flexible and can adapt to the exciting and ever-changing environment of banquet service. You take pride in your team and results and thrive on creating unique and tasteful experiences for our guests as they celebrate significant events or come together for corporate meetings. This position is ideally suited for a dedicated individual with excellent organizational skills, strong problem-solving abilities, and several years of experience in banquet settings. If you're ready to lead a team to deliver large and small-scale memorable experiences to our guests, start applying to work, live, and play where you belong.

Compensation Information: $19.35 per hour

Physical Requirement: Medium: Work activities involve handling loads up to 25kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

Skills you bring with you:

• 1-2 years’ experience in a supervisory role, preferably in a hotel environment.
• Serving it Right Certification.
• Excellent food and wine knowledge.
• Ability to work quickly and as a team in a fast-past environment.
• Able to motivate and support employees.
• Strong attention to detail.
• Ability to lift, carry, or push up to 50lbs.
• Excellent organization and time management skills with the ability to multi-task.

Primary Responsibilities:

Service/Operations:

• Responsible for coordinating the delivery of all Food and Beverage for functions held in the Hotel and all details pertaining to functions being held in all banquet and meeting rooms while providing an exceptional banquet experience from start to finish. Ensure service staff is on schedule and motivated. Control of banquet china, glassware, cutlery, linen and all equipment. Oversee the set-up, service and tear down of each event. Assist Banquet Manager with completion of monthly inventory. Health & Safety Regulations are adhered to at all times.

Guest Experience:

• Deliver an elevated experience for our guests within our Banquet department. Ensure exceptional service delivery while maintaining a high level of professionalism. Liaise on an on-going basis with the Banquet Manager, Sales Coordinator and the client to ensure the needs and requirements are being met. Ensure event execution is on time from start to finish. Deal directly with any guests concerns and bring them to the Banquet Manager, Sales Coordinator or the Event Organizers attention. Act as an ambassador of the Hotel & Sun Peaks with the ability to promote internal and external events.

Team Commitment:

• Dedicated to creating a dynamic team that focuses on collaboration. Desire to be part of a team and contribute as such. Excellent communication skills. Briefing staff members on all event information. Implement duty list to ensure all staff members know their responsibilities from start to finish to ensure all tasks are completed in a timely manner.

Policies & Agreements

• Serving it Right Certification
• Sun Peaks Grand Hotel Banquet Standard of Service Training

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.