Business Analyst - IT - 4

Location Address : Toronto, ON

Hybrid –2 days in office

Contract Duration : 12 months

Possibility of extension : Yes (Based on business need)

Possibility of conversion to FTE : Possibly (Based on business need)

Schedule Hours : 9am-5pm Monday-Friday;standard 37.5 hrs / week

Story Behind the Need

Business group : Global Technology Enterprise Platforms (GTEP)

Project : This project aims to develop an enterprise release management process by leveraging ServiceNow Digital Product Release Module and redesign custom application workflows from an legacy ServiceNow instance such as Security Advisory Management, Threat Risk Assessment and other applications.

Reason : Additional support

Team size : ~50

Candidate Value Proposition :

We’re offering an opportunity for a Business System Analyst to play a key role in a high impact, fast moving project that directly shapes business outcomes. As part of this team, the BSA will join a collaborative environment where their insights, requirements expertise, and process mindset will directly influence solution design and delivery. Contributes to the overall success of the Service Management organization by enabling, governing, and continuously improving enterprise Release Management and DevOps processes using ServiceNow. The role is responsible for supporting Digital Product Release (DPR), DevOps tool integrations, and ServiceNow custom applications and integrations, ensuring solutions are delivered in alignment with enterprise governance, risk, and compliance standards.

Candidate Requirements / Must Have Skills :

1. Proven experience (8+ years) as a Business Systems Analyst, Product Owner, or similar role with business process modeling, requirements documentation and system design

2. 5+ years of hands-on technical working experience on ServiceNow platform preferably in Release Management (DPR) and ServiceNow Custom Scoped Application with exposure to DevOps toolchains and automation wrokflows

3. 5+ years of experience producing high-quality documentation for integrations or technical solutions

4. CSA certified system administration is must have

5. Strong experience working in agile / Lean or hybrid environment collaborating in all stages of the software development lifecycle (SDLC).

Nice-To-Have Skills :

• In-depth knowledge of ITIL foundation and Release and Change Management processess
• Experience with system integration and data analysis is a plus.
• Experience with DevOps practices, including CI / CD pipelines and automation tools.
• Project Management knowledge to work with large & complex project teams
• Business Analysis Certification ®| IIBA®

Soft Skills Required :

• Ability to manage multiple tasks and prioritize effectively in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in cross-functional teams.
• Strong analytical and problem-solving skills, with attention to detail.

Education :

• Post-secondary education in Computer Science, Information Systems, Business Administration, or a related field (or equivalent work experience).

Best VS. Average Candidate : The ideal candidate will have strong experience with ServiceNow Digital Product Release implementation with DevOps tool integrations and Custom Applications modules.

Candidate Review & Selection

2 rounds of video interviews

• 1st round : BA lead –45 mins- virtual (cameras on) - Technical assessment and situational questions based on previous experience
• 2nd round : HM and Project team –30 mins –virtual (cameras on) - Situational and Behavioural fit interview

Hiring Manager’s availability to interview : ASAP

• NOTE : will review any requests for accommodations put forward by Suppliers