Security Operator, Global Security Operations Centre

Is this role right for you?

In this role, you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Support the monitoring, collection, and compilation of incoming requests to identify issues which may impact the Bank. Analyze identified issues, trends, and risks and coordinate appropriate response based on established criteria. Disseminate findings to create a common operating picture and situational awareness to key stakeholders.
• Use established criteria to identify, categorize and process information of relevance to risk exposure. Disseminate information through verbal and written incident notifications and summary reports to management and stakeholders.
• Use established criteria and process to intake, triage, and action requests from internal and external stakeholders who require support from Corporate Security. Assess risk, identify trends, collect supporting documents, and conduct effective risk mitigation practices throughout the process of documentation and escalation.
• Operationalize the retrieval and preparation of evidence and supporting documents for use by internal customers and external partners, in order to mitigate potential financial and reputational loss.
• Establishe and maintain a liaison with law enforcement agencies and other financial institutions (FIs) to foster collaboration in the investigation of criminal acts against the Bank,and in the resolution of problems affecting Bank security as a whole.
• Utilize systems used in the prevention, detection, analysis, and response to incidents which impact, or have the potential to impact, Scotiabank employees, clients or assets.
• Provide support to the Security Operations Centre as required or as directed by Management.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Maintain current knowledge of bank policies and regulations and comply with legal and regulatory requirements globally.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champion a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Undergraduate degree, college diploma and/or equivalent related experience preferred
• Experience in Critical Incident Management, Security, Law Enforcement, Financial Services, Dispatching, Call Centre, Customer Service or Information Technology is preferred.
• Working knowledge of Bank IT applications, systems, and security controls.
• Working knowledge of Canadian Retail Banking products and services
• Proficient in Microsoft Suite

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!