Business Analyst

Company: CGIC
Department: Embedded Prod. Management
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

We are driving a transformation in the insurance industry, one that leverages our cooperative values and builds a digital enterprise that stands out in an increasingly crowded digital world. Our Embedded Experience team uses state-of-the-art innovative technology, development practices and processes as leaders in the market and helps you grow your career by supporting you with a culture that makes it easier to get things done. The best part is that you will work with people that care passionately about you, our clients, our company and our higher social purpose.

The Business Analyst will work within a Technology Business Enablement responsible for providing portfolio support, contributes to prioritization processes, and creating strategic partner reporting to enhance collaboration across teams, budget planning, monthly reporting, and capacity tracking.

How you will create impact:

• Collaborate with partners across Business and Technology teams for effective prioritization and tandem project planning components. Provide work estimates in effort to meet implementation.
• Conduct/facilitate user sessions to solicit and document business process issues (ensuring that necessary certification and audit controls are addressed). Identify solutions and/or formulate alternative solutions to satisfy requirements. Escalate issues to facilitate resolution.
• Develop business process/workflow models and reporting Contribute with the development of data models.
• Develop and/or update user documentation, training manuals, system specifications and other internal/external communications.
• Provide application training for users for new and/or existing systems and support certification activities.
• Identify and recommend improvements to existing procedures, forms and workflows.

To join our team:

• Minimum three years of related business experience.
• Minimum two years’ experience in a Business Analyst role (preferably in a business management/effectiveness capacity, requirement gathering and facilitation/presentation experience).
• Strong Business/systems knowledge and comprehension of applications, procedures, and workflows including but not limited to knowledge of API’s, how platforms talk to each other and an understanding of event based architecture.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary $60, to $100, CAD

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Incentive/Variable pay

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.