Training Consultant, Operations

What you'll do:

Reporting to the Manager, Policy, Program Development and Readiness, this position is responsible for designing, coordinating, and delivering comprehensive training programs that enhance the knowledge, skills, and performance of SCIC’s Operation’s Division staff. The role ensures onboarding and ongoing functional skills development initiatives are effective, consistent, and aligned with organizational goals and values. The successful candidate will work onsite in one of the following office locations: Melville, Moose Jaw, Moosomin, North Battleford, Saskatoon, Swift Current, Tisdale, or Yorkton.

• Develop and deliver functional skills training programs for operational staff across Insurance and AgriStability, ensuring content is clear, accessible, and relevant providing a consistent employee experience by using various methodologies of instruction, including eLearning solutions.
• Facilitate and plan virtual and in-person onboarding sessions that ensure a smooth transition for new hires, reinforce organizational standards, and align with SCIC values for a consistent employee experience.
• Collaborate with subject matter experts (SMEs), product managers, operations managers, field supervisors, other trainers, policy teams, and internal committees to develop, update, and validate training content and resources that reflect SCIC’s current policies, systems, and operational practices.
• Work closely with in-house agronomist to research and maintain best practices related to crop adjusting and in-field safety, reflecting changes in training material
• Evaluate training effectiveness by gathering participant feedback by applying informal assessment methods (., Kirkpatrick Model) for both content and delivery.
• Participate in identifying staff training needs using training needs analysis and best practices to prepare learning plans.
• Evaluate skill levels, performance and competence of training participants and provide specialized assistance for individuals. Make recommendations based on training session evaluations to maximize effectiveness and impact of future training.
• Coordinate functional skills onboarding and training logistics, including scheduling, resource preparation, communication with managers and tracking completion to ensure timely and efficient program delivery.
• Support managers and mentors by providing tools, guidance, and best practices that promote consistent learning experiences for operational staff. Maintain and update training resources including templates, job aids, and onboarding materials, ensuring alignment with operational changes and organizational priorities.
• Serve as a Learning Management System (LMS) learning administrator, managing course setup, enrollment, tracking, reporting, and troubleshooting within SCIC’s Learning Management System.
• Partner with other training consultants, and project teams to share best practices and maintain consistency in training approaches across SCIC.

Qualifications:

• The knowledge and skills required for this position are acquired through completion of a two-year diploma program specializing in business, agriculture or adult education and curriculum design, supplemented by a minimum of two years’ experience in developing and delivering training programs. An equivalent combination of education and experience may be considered.
• Knowledge of the agriculture industry and business risk management programs
• Knowledge of crop adjusting practice.
• Strong understanding of instructional methods, curriculum design principles, adult learning theory and blended learning strategies with the ability to apply adult learning principles through design, analysis and delivery.
• Proven presentation and facilitation skills, supported by excellent verbal, written, and listening communication abilities.
• Ability to plan, organize, and coordinate a variety multiple training initiatives effectively.
• Knowledge and experience with computer programs including Microsoft 365 (Word, Excel, Outlook, PowerPoint, Dynamics 365, OneNote, and Teams), and in conducting internet research; familiarity with e-learning software, learning management systems and web-based evaluation tools.
• Must be motivated, energetic, goal-oriented, and positive with a strong sense of professionalism, confidentiality and diplomacy.

Conditions:

• A criminal record check is required.
• Should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.
• Must possess a valid driver's license and be willing to travel throughout the province.

Competencies:

• Service Excellence: Takes a variety of actions to fully understand and meet a customer’s needs. Follows through on commitments and responds to inquiries, emails, requests and complaints in a timely fashion. Delivers and provides additional information or service beyond customer expectations.
• Personal Leadership and Development: Demonstrates integrity, openness and inclusiveness by treating self and team members with respect and empathy. Recognizes personal strengths and continues to develop them. Seeks out continuous learning opportunities to further develop skills.
• Strategic Thinking: Helps others understand how their work goals and activities relate to the organization’s vision, mission and strategic direction. Prioritizes work in alignment with organizational objectives. Listens and influences others to generate enthusiasm and commitment to the organization’s vision, values, mission and strategic direction.
• Decision Making: Uses information to make timely and appropriate decisions for the position. Able to adapt decisions based on new and changing information. Decisions are aligned with position responsibilities, boundaries and organizational policies and practices.
• Innovation: Challenges the status quo when needed and looks for ways to improve internal processes or practices. Looks at problems or issues from a variety of angles. Remains positive during times of uncertainty.
• Analytical Thinking: Uses multiple sources to gather complete and accurate data. Offers solutions based on available resources. Asks pointed questions and does research to learn more about the issue.
• Team Collaboration: Shares knowledge and experience with others. Brings forward ideas, solutions and concerns to help the team problem solve and build solutions. Respects contributions of all team members, demonstrating cooperation and support for team decisions.
• Building Organizational Community: Works independently, interdependently and participates as a contributing member across work teams. Respects ideas and contributions of others. Actively builds relationships by establishing respect, trust, support and understanding.
• Communication: Seeks to understand through facts and information. Is accessible and welcomes open communication. Responds to audiences needs by modifying the approach, content or format of the communication.
• Accountability: Promotes integrity in others by maintaining consistent values and performance standards. Treats everyone with respect and fairness. Strives for excellence in personal performance and coaches others to perform at their best.
• Performance Management: Assumes ownership of assigned duties with intentions of generating positive results. Completes all assigned duties on a consistent basis with energy and drive. Achieves quality of work on a consistent basis.

• Planning and Risk Management: Divides objectives into manageable tasks and sets deadlines to keep projects moving forward. Continually adapts priorities and responsibilities in response to changing needs. Organizes and prioritizes work to implement plans.

Saskatchewan Crop Insurance Corporation (SCIC) is committed to equity, diversity, inclusion and accessibility. SCIC welcomes applications from all individuals and encourages applicants to self-identify in their application. We affirm our Commitment to Reconciliation as we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. Please tell us of accommodation measures required to help you be assessed fairly. Please note that the information you provide will be treated confidentially.