Bilingual French & English Customer Service Representative

Build a customer service career with one of Canada’s leading commercial & restaurant equipment service & repair companies.

Location: Scarborough, Hybrid role

This is a hybrid position, 1-3 days in office. Your first 3 weeks will be physically in the office for training, and after that you’ll work partially from home and partially in office. Equipment will be provided.

This is a temporary to hire position, so long-term availability is required.

What they offer:
Hourly wage $20/hr
Training & Development
Positive & Supportive Work Culture
Temp to Hire
Hybrid Work Model

Once hired on you’ll be eligible for:
Group health benefits after 3 months
Matching retirement program after 6 months of continuous service
5 days sick leave in a calendar year
10 days vacation in a calendar year

What You’ll Do
Answer incoming and outgoing calls professionally
Enter and process service requests in our system
Support the Service Department team
Manage customer requests from start to finish
Provide updates and coordinate with technicians and subagents
Handle warranty checks and COD payments
Jump in to help with other tasks as needed

What You Need
High school diploma
Previous customer service experience
Comfortable using ERP systems (training provided)
Good computer skills: Microsoft Office, Outlook
Fast typing and accurate data entry skills
Strong organization and multitasking abilities
Bilingual: Excellent spoken and written French and English

APPLY NOW! Please respond to this posting with a copy of your resume.

After submitting your resume, you will receive a reach out from our virtual recruiter. This reach out contains an important questionnaire that must be completed to highlight your skills for this position. We will contact qualified candidates for this role.