ACCOUNT COORDINATOR

Emmerson Packaging is a third-generation family-owned company. We are an industry leader in flexible packaging solutions, and we love what we do! We pride ourselves on meeting and exceeding the highest quality standards in everything we do, including adding talented people to our team! This passion and pride have won us the distinction of being named one of Canada’s Best Managed companies for 17 years running.

Our Values say it best:

• We enhance our lives by helping others succeed
• We care about our clients, each other, and our communities
• We are responsible for the outcome of our actions
• We strive to do the right thing, even if it costs us

JOB SUMMARY:

The Account Coordinator provides the customer with superior service and support through communication, correspondence, and prompt order and complaint processing.

JOB TASKS:

• Processes production orders
• Initiates shipping releases
• Investigates and processes customer complaints, forwards information through proper channels
• Liaises with Graphics Department personnel in the development of artwork
• Provides Estimators with details required for price quotations
• Assists with training of new Account Coordinators
• Provides backup and support to other Account Coordinators as required
• Ensures customer inventory requirements, press schedules, and samples are accessible as required

COMPETENCIES

• Must be proficient in the use of Microsoft Word and Excel software programs
• Must have strong time-management and organizational skills, able to multi-task effectively
• Must have excellent communication skills, both verbal and written
• Must have a demonstrated strong attention to detail and a commitment to accuracy, detail oriented
• Must have superior interpersonal skills (people skills)
• Must have demonstrated strong customer service skills; must be service-oriented

REQUIRMENTS:

• Secondary school (High School) diploma, or equivalent
• Three (3) years’ experience in a customer service role

What's in it for YOU?

• Competitive wages
• Comprehensive health and dental benefits
• Defined contribution pension plan
• Profit Sharing program
• Training and development support
• On site gym and cafeteria
• Being part of an awesome team