Talent.com
Indigo Books & Music
Customer Experience RepresentativeIndigo Books & Music • Nepean, Ontario, Canada
No longer accepting applications
Customer Experience Representative

Customer Experience Representative

Indigo Books & Music • Nepean, Ontario, Canada
30+ days ago
Job type
  • Part-time
Job description
Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Support the daily operations of the store, before or after the store closes (6AM or 10PM start time)
  • Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
  • Use merchandising standards to create a visually appealing, stimulating store
  • Curate specific product collections for each customer you meet
  • Role model Indigo’s High Performance Characteristics
  • Seek information regarding new products, promotions and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Take accountability to respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset


Additional Information

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca

This posting is for a current opportunity within Indigo

Create a job alert for this search

Customer Experience Representative • Nepean, Ontario, Canada

Similar jobs

Customer Experience Specialist - Bilingual French

Shop CircleOttawa, ON, CA
Full-time

Become a vital part of Quince as a Bilingual French Customer Experience Specialist.Connect authentically with customers via multiple platforms, improving their overall experience through empathy an... Show more

 • Promoted

Branch Operations Lead - Sales & Customer Experience

Sherwin-WilliamsOttawa, ON, CA
Full-time

A leading paint retailer is seeking a Branch Operations Manager in Ottawa, Ontario.You will work closely with the Branch Manager to enhance store operations and customer service, support sales stra... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausVal-des-Monts, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Sitter Wanted - Experienced Babysitter Needed In Cantley, Qc – Starting At $20+/Hour!

Sitter.comCantley, Quebec, Canada
CA$20.00 hourly
Part-time

Hello! We are a family residing in Cantley, Quebec, looking for a dedicated and caring babysitter to join us long-term.We need someone experienced with infants and newborns to provide part-time ca... Show more

 • Promoted

Bilingual Customer Experience Representative

Ainsworth IncOttawa, ON, CA
Full-time

GDI Ainsworth is seeking bilingual English/French‑speaking Customer Experience Representatives (CERs) who will provide high‑quality customer service to clients across North America using phone call... Show more

 • Promoted

Nanny Wanted - Seeking Reliable And Experienced Nanny In Cantley, Quebec $20 Per Hour

CanadianNanny.caCantley, Quebec, Canada
CA$20.00 hourly
Full-time

Hello! Our family in Cantley, Quebec is searching for a nurturing and responsible nanny to care for our newborn on a full-time basis.We are open to both live-in and live-out arrangements, and occas... Show more

 • Promoted

Loss Prevention & Guest Experience Specialist

LVMH GroupOttawa, ON, CA
Full-time

A leading luxury goods company is seeking a Loss Prevention Professional in Ottawa, Canada, to maintain a secure environment and enhance client experience.The role focuses on security operations an... Show more

 • Promoted

Client Experience Coordinator, Flex

Invest OttawaOttawa, ON, CA
Full-time

CLIENT EXPERIENCE COORDINATOR (FTE) INVEST OTTAWA – VENTURE DEVELOPMENT.The Client Experience Coordinator, Flex Program is responsible for ensuring startups participating in the IO Flex program rec... Show more

 • Promoted

Part-Time Food Delivery - Uber Eats

Uber eatsCantley, QC, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Director of User Experience

PhreesiaOttawa, ON, CA
Full-time

Phreesia is seeking a seasoned and visionary.Director of User Experience (UX).This is a unique opportunity to shape and champion a business-driven, AI-enabled UX strategy that transforms how patien... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausCantley, QC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and No[...]

TDOttawa, ON, CA
Full-time

At TD Canada Trust, we are the frontline of TD Bank.We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and provid... Show more

 • Promoted

Sales Team Leader: Elevate Guest Experience

UnsubscribedOttawa, ON, CA
Full-time

A prominent retail company in Ottawa is seeking a full-time Selling Team Leader to develop business strategies and lead store operations.You will drive sales productivity and motivate your team to ... Show more

 • Promoted

Experienced Senior Sales Representative

Southern National RoofingOttawa, ON, CA
Full-time

Elevate your career as a Senior Sales Representative with a top-rated roofing company, offering annual earnings between $150,000 - $250,000.Focus on delivering value through personalized sales.As a... Show more

 • Promoted

Customer Experience Representative Remote Work

Rentokil InitialOttawa, ON, CA
Remote
Full-time

Engage customers as a Remote Customer Experience Representative with Rentokil-Terminix.Provide vital support, resolve inquiries, and create lasting connections within a remote setting.Rentokil-Term... Show more

 • Promoted

Remote Customer Experience Specialist ForgeFit

ForgeFitOttawa, ON, CA
Remote
Full-time

ForgeFit is hiring a Remote Customer Experience Specialist to enhance customer interactions across the country.Ensure a positive experience by assisting clients with fitness equipment inquiries and... Show more

 • Promoted

PXM Retail Experience Consultant

ValtechOttawa, ON, CA
Full-time

A digital consulting firm in Canada is seeking a PXM Business Consultant with 4 to 5 years of experience in retail and a passion for experience innovation.This role involves collaborating with tech... Show more

 • Promoted

Sales Representative - 60k / Year - Remote

Spade RecruitingEdwardsburgh/Cardinal, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more