Intermediate Evening Coordinator, User Engagement-2

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Posting Reason:

Replacement of a temporary position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

7

Job Family:

Library and Archives

# of Open Positions:

2

Faculty/Service - Department:

On-Site Team

Campus:

Main Campus

Union Affiliation:

N/A

Date Posted (YYYY/MM/DD):

2026/06/29

Applications must be received BEFORE (YYYY/MM/DD):

2026/07/10

Hours per week:

23

Salary Grade:

Non-Union Grade NC4 - 35 hrs

Salary Range:

$63,155.00 - $78,944.00Job Purpose
To ensure that team members create a welcoming, enriching and secure work and study space for members of the University of Ottawa community and members of the general public during evening operations. To do this, ensure that team members complete all assigned activities in accordance with documented procedures, and provide guidance to overcome any obstacles that may arise. In the absence of a site coordinator, the incumbent will supervise student team members.

Specific responsibilities
1. Environmental safety : Be a friendly and welcoming presence at the main entrance while ensuring that only eligible library users enter the facility when the library is closed to the public. Mitigate any potential safety concerns through conscientious observations of the environment and activities of library users. Ensures uniform coverage at the podium throughout the shift. Patrols all library floors on main campus to reinforce and educate users on Library policies. Maintains order by defusing and resolving conflicts. Maintains close ties with Protective Services and Housekeeping to maintain a safe and pleasant work and study environment for all.

2. Problem management: Resolve site-specific problems on a daily basis, independently and as often as possible, from evening until closing time, and act as a resource person.

3. Employee supervision: In the absence of a site coordinator, supervise the work performed by student employees (navigators). Promotes a positive team environment and is involved in organizing team-building activities in collaboration with the Site Coordinator. Notify the Site Coordinator of any performance problems as soon as possible.

4. Evacuation and closing of facilities : At the end of public hours, and at the close of the library, participate in, and in the absence of a Site Coordinator, manage the evacuation of individuals who are not part of the University of Ottawa community. In the absence of a site coordinator, assumes the responsibility of team leader (white helmet) in the event of an emergency.

5. User services: In the absence of a site coordinator, operate the information desk and podium. Performs the same duties as supervised student employees, when necessary, with the objective of maintaining the library's customer service standards and being able to support the services of his/her team.

6. Service improvement: Work closely with the site coordinator to assess and explore opportunities for service improvement. Organize and participate in the development and implementation of initiatives to enhance the student experience.

7. Other Projects: Involve in projects other than those assigned to provide expertise to advance the work and mission of the library.

Knowledge, experience and skills
Essential qualifications.
● Post-secondary education in a relevant field or equivalent professional experience.
● At least one year of experience supervising staff.
● At least 3 years of customer service experience.

Key skills
● Planning
● Initiative
● Customer service orientation
● Teamwork and collaboration
Other qualifications
● Ability to organize teamwork.
● Ability to work independently and responsibly, with minimal direct supervision.
● Excellent interpersonal and communication skills with a variety of clientele (students, teachers, administrative staff, management, community members) both orally and in writing.
● Excellent analytical skills to determine customer needs, identify sources of problems and suggest solutions.
● Ability to work as part of a team.
● Bilingualism - French and English (oral and written).
● Knowledge of library operations.
● Knowledge of computerized systems and software, including word processing, spreadsheets, e-mail and the Internet.
● Knowledge of the student system (uoZone) to find information in student records.

The incumbent will work until 2:30 am, including on weekends and holidays

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.