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Description
:Can you bring your charming self to work and make customer interactionsdelightfulone? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? Ifsothen,take the next step to your future today and apply for the position ofa CustomerExperience Associate. We are expecting an all-around champion who can understand customer needs andadvisebest suited banking solutions for a positive customer experience.
In this role, you will:
Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand anddeterminecustomer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and businessobjectivesby promoting banking solutions and completing business processes ina timelyandaccuratemanner
Connect personally with customers toadvisethem appropriately and clearly on banking solutions and processes
Help build a positive,diverseandequitablework environment by promoting team effectiveness as well asparticipatingin personal performance development
Assistthe team by respecting coworkers, staying dedicated, and keeping everyoneup-to-dateon the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Job Requirements:
High School diploma and/or 1+ years of relevant experience
Undergraduatedegree or equivalent is an asset.
Strong administration, organizational,planningand time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) andinternet.
A go-getterwho can exercise initiative and beaccurateand detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
* Mandarin language skills are considered an asset for this opportunity.
Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageCustomer Experience Associate - Mandarin Language Skills an Asset • Vancouver, British Columbia
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