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Mindlance
Business Analyst - IT - ExpertMindlance • TORONTO, ON
Business Analyst - IT - Expert

Business Analyst - IT - Expert

Mindlance • TORONTO, ON
30+ days ago
Job type
  • Full-time
Job description

Job Title: Business Analyst – Technology Risk
Location: Toronto, ON (Hybrid)
Duration: + Months

Job Responsibilities:
Business Analysis Core Skills:
  • Proven experience with requirements elicitation (workshops, interviews, stakeholder sessions)
  • Strong documentation skills: Business Requirements Functional Requirements User Stories & Acceptance Criteria
  • Experience with process mapping (as is / to be, swim lanes, value streams)
  • Gap analysis and impact assessment
  • UAT planning, execution support, and defect triage

Experience in the financial services industry with strong understanding of technology and/or operational risk, control, and governance.

ServiceNow Platform & Functional Knowledge:
  • Hands-on experience working on the ServiceNow platform (implementations, enhancements, or rollouts)
  • Strong understanding of ServiceNow data model, forms, workflows, UI policies, and service catalog concepts
  • Experience with at least one core ServiceNow module:
  • ITSM (Incident, Problem, Change, Request)
  • ITAM (IT Asset Management)
  • HRSD (HR Service Delivery)
  • CSM (Customer Service Management)
  • Ability to translate business requirements into ServiceNow functional requirements using out of the box capabilities

Communication & Stakeholder Management:
  • Clear written and verbal communication
  • Strong stakeholder engagement and facilitation skills
  • Ability to balance business needs with platform constraints

Mindlance is an equal opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process. “We use AI in our Hiring processes”
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Business Analyst - IT - Expert • TORONTO, ON

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