Site Reliability Engineer

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

Vancity is modernizing its technology foundation and scaling its cloud first strategy across digital banking, core banking, data platforms and member facing services. We are looking for a highly skilled Site Reliability Engineer (SRE) who will help build, operate and continuously improve the reliability, performance, security and automation of our cloud platforms. This is a hands-on engineering role and you will design, automate, and support Azure services that are secure, observable, resilient, and built for scale and efficiency. Additionally, you will actively automate and operate cloud services that meet strict reliability, security and compliance standards. You are also expected to maintain the on-premise and data center workload.

We are looking for a proactive, technically skilled individual who thrives in problem solving and continuous learning. This is a Full-time, Permanent role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. This role will require you to work on-site at least two days a weekand for events and business demands. This requirement might change in future as per business need.

How You'll Make an Impact:

Reliability Engineering

• Own availability, performance, SLIs/SLOs for key services
• Reduce MTTR through proactive monitoring, root cause investigation and remediation
• Build automated response workflows and improve runbooks and self-service capabilities.
• Lead or contribute to incident response and follow-through with actionable post-incident improvements.

Automation & Infrastructure Engineering

• Build IaC using Terraform / Bicep
• Design and maintain CI/CD pipelines (GitHub Actions, Azure DevOps)
• Automate deployments, scaling, configuration and drift management.

Cloud Security, Governance & Compliance

• Deploy & manage Azure Policies, Defender for Cloud, Managed Identities, RBAC
• Enforce governance and compliance through Azure Policies and Azure Landing Zone standards.
• Implement secure by default controls, network rules, identities and secrets management.
• Work closely with InfoSec on risk reduction and audit readiness.

Platform Engineering

• Support Azure Landing Zones, platform upgrades and modernization efforts.
• Contribute to cloud architecture patterns and platform reference designs.
• Optimize cloud environments for cost, performance and operational sustainability.

Ops Excellence

• Participate in 24/7 on-call rotation
• Develop runbooks, automation playbooks and self-service tools
• Partner closely with Core Banking, Digital Banking, Data Platform, Architecture, DevOps and InfoSec teams

Additional Required Technical Expertise:

• Extensive experience with containers, Kubernetes platforms such as AKS or GKE is required.
• VMs, VNets, Private Endpoints, Load Balancers, App Service, API Management
• Azure Storage, Key Vault, Managed Identities, RBAC, Azure Policy & Defender for Cloud
• Experience with Azure integration services, Logic Apps, Function Apps
• Experience with Azure Event Grid
• Networking security (NSGs, Firewalls, WAF)
• Extensive experience with PowerShell, Terraform or Bicep/ARM, NodeJS or Python

Who You Are:

• Accountable – Taking ownership of your work and proactively driving outcomes without needing direction
• Collaborative Communicator – Building strong relationships and communicating clearly across cross-functional teams
• Analytical Problem Solver – Thinking with an engineering mindset to identify root causes, automate processes, and prevent future issues
• Operationally Driven – Continuously striving to improve stability, reliability, and overall operational excellence

What You’ll Bring to the Team:

• Strong hands-on experience with Microsoft Azure (PaaS, IaaS, networking, identity, storage, and governance).
• Strong troubleshooting instincts across networking, compute, identity and CI/CD pipelines.
• Experience supporting production systems in a cloud or on-premises/hybrid environment.
• Experience with 24x7 production operations support and troubleshooting and participation in on-call rotation.
• Experience with automating builds and releases of workload & configuration management as well as infrastructure as code via Azure DevOps pipelines

Extra Skills That Set You Apart:

• Experience with databases (Microsoft SQL Server, Cosmos DB)
• Experience working in regulated industries (finance, insurance, healthcare).
• Prior experience in platform engineering, DevOps, or cloud infrastructure roles.
• Relevant Azure certifications (AZ-104, AZ-305, AZ-400, SC-100, etc.).
• Background in software engineering or platform engineering
• Experience supporting production systems at scale

You’ll Thrive Here If You Are:

• An Analytical Problem solver - Able to identify and separate out the key components of problems and situations. Able to manipulate and interpret information from a range of sources to spot patterns and trends in information and to deduce cause and effect from this. Can generate a range of creative solutions, evaluate them and choose the most appropriate option.
• Communication - Able to communicate information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communication. Able to convey complex information clearly. Anticipates the information that others will need.
• Team Player - Actively participates. Encourages co-operation. Aware of the needs of others and responds flexibly. Shares information and supports other team members.
• A natural collaborator – you like working with others and consider it an important element of success.
• Diagnostic Information Gathering - you have the ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information.
• Multitasker - you are adaptable with constant changes and see yourself as a constant learner.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

The salary range for the role is $101,200 to $136,900. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.