Talent.com
Intact Financial Corporation
Bilingual Customer Service Representative - Auto ClaimsIntact Financial Corporation • Dieppe, New Brunswick, CAN
Bilingual Customer Service Representative - Auto Claims

Bilingual Customer Service Representative - Auto Claims

Intact Financial Corporation • Dieppe, New Brunswick, CAN
16 days ago
Salary
CA$43,600.00 yearly
Job type
  • Full-time
Job description

Pay at Intact is about much more than just salary.

  • Flexible work arrangements and a hybrid work model

  • Possibility to purchase up to 5 extra days off per year

  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

  • Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

43,600 - 53,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.


About the role

We’re looking for a Bilingual Customer Service Representative, Auto Claims to join our growing team!

  • This role is in St. John's, NL/Dieppe, NB/Dartmouth, NS.
  • The start date will be for the beginning of September.
  • In office requirement: 3 days per week during the probationary period. After this period, the requirement will transition to 2 days per week on-site.
  • Working schedule: Monday to Friday 8:00 am to 5:00 pm
  • If not currently licensed, you are willing to complete the C11 course and are open to progressing into an adjuster role within 12 months as opportunities arise.
  • Mandatory : Bilingual (French & English )

What you’ll do here:

  • Be a subject matter expert on our policies, products, services, and initiatives.
  • Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.
  • Accurately and clearly document files to reflect conversations and actions taken on claims.
  • Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.
  • Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
  • Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
  • Execute multiple tasks aligning with changing priorities and time-sensitive deadlines
  • This is a fast-evolving environment, and other ad hoc duties could be assigned to you.

What you bring to the table:

  • Living the Intact Values: Integrity, Respect, Customer-driven, excellence and Generosity with customers, peers, and vendors is vital.
  • Customer service and sales experience preferred.
  • Insurance experience is considered an asset.
  • Self-motivated, resourceful, and resilient to overcome various situations is essential.
  • Excellent listening and communication skills with the ability to foster strong working relationships.
  • Have a great critical thinking: you challenge assumptions, identify risks early, and continuously improve processes to drive better outcomes
  • No Canadian work experience required however must be eligible to work in Canada.
Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.
Create a job alert for this search

Bilingual Customer Service Representative - Auto Claims • Dieppe, New Brunswick, CAN

Similar jobs

Bilingual Sales Consultant

The BrickCity of Moncton, NB, CA
Full-time

As aSales Associate,you have a passion for customer service and thrive in a fast-paced environment.This vital quality allows you to be a team oriented individual who enjoys:.Work with others to acc... Show more

 • Promoted

Team Lead, Commercial Claims (Remote First)

ZensuranceMoncton, Moncton Parish, CA
Remote
Full-time

Zensurance is redefining commercial insurance for Canadian businesses through a digital‑first experience.Our platform combines advanced technology with deep industry expertise to deliver tailored i... Show more

 • Promoted

Insurance Sales Representative

Combined InsuranceMoncton, NB, CA
Full-time

Are you an enthusiastic, results-driven individual with a desire for independence and flexibility in how you manage your workday? Do you want to make a meaningful impact in your community and in th... Show more

 • Promoted

Claims Representative I, Bodily Injury

Co-operators General Insurance CompanyCity of Moncton, NB, CA
Full-time

Employment Type: Regular Full-Time.Work Model: Hybrid (2 days in office).Language: This role operates in English.Additional Information: This/these role(s) is/are currently vacant.We are a leading ... Show more

 • Promoted

Bilingual Customer Service Representative - 12 Month Contract - C$46,000 - C$55,000 A Year - Remote

Empire lifeMoncton, Canada
Remote
Temporary

Bilingual Customer Service Representative - 12 month contractLocation: Remote - Anywhere in CanadaEmpire life is looking to hire a Bilingual Customer Service Representative to join our Retail Opera... Show more

 • Promoted

Remote Auto Claims Adjuster — Contract Role

Crawford Job Listings - GlobalMoncton, Moncton Parish, CA
Remote
Permanent

A leading insurance services provider is currently seeking Auto Claims Adjusters to join their workforce in Toronto.The successful candidates will investigate and negotiate auto claims, providing e... Show more

 • Promoted

Remote Position for Experienced Auto Claims Adjuster

Crawford Job Listings - GlobalMoncton, Moncton Parish, CA
Remote
Full-time

Step into a vital role as an experienced Remote Auto Claims Adjuster.Conduct thorough investigations, negotiate settlements, and deliver exceptional customer service to clients and insureds in this... Show more

 • Promoted

Remote Auto Claims Adjuster with Focus on Quality Customer Service

Crawford & CompanyMoncton, Moncton Parish, CA
Remote
Full-time

Become an integral part of a remote team as an Auto Claims Adjuster, responsible for evaluating and settling diverse claims.Engage directly with clients while maintaining high standards of service ... Show more

 • Promoted

Bilingual Customer Service Representative

XperigoMoncton, NB, CA
Full-time

Bilingual Customer Service Representative.Join our award-winning workplace and support some of the most prestigious and innovative automotive companies in the industry.Proudly Canadian, Xperigo has... Show more

 • Promoted

Bilingual (French) Automotive Service Advisor - Remote

EnterpriseMoncton, Moncton Parish, CA
Remote
Full-time

Enterprise Fleet Management, a business line of Enterprise Mobility, currently has an exciting opportunity for a remote.Bilingual (French) Automotive Service Advisor.This is a great way to bring yo... Show more

 • Promoted

Remote Auto Claims Adjuster — Contract to Hire

Crawford & CompanyMoncton, Moncton Parish, CA
Remote
Permanent

A well-known insurance firm is seeking Auto Claims Adjusters to join their WorkForce Advantage team in Toronto.The role involves investigating, evaluating, and settling auto claims primarily throug... Show more

 • Promoted

Bilingual Customer Service Pro - Flexible Hours & Growth

Circle KSaint-Antoine, NB, CA
Full-time

A leading convenience store chain in Saint-Antoine, New Brunswick is seeking a Customer Service Representative.You will greet customers, manage the cash register, and provide friendly service while... Show more

 • Promoted

*Bilingual Customer Care Representative — 100% Remote

Recruit Action inc.Moncton, Moncton Parish, CA
Remote
Full-time +3

Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Be among the first 25 applicants.Bilin... Show more

 • Promoted

Bilingual Product Support Representative - Contact Center

Brandt Group of CompaniesCity of Moncton, NB, CA
Full-time

Brandt is currently seeking a Bilingual Product Support Representative – Contact Center located in Moncton Customer Support Center.The Bilingual Product Support Representative – Contact Center is r... Show more

 • Promoted

Remote Image Desk Appraiser – Auto Claims, BC Region

CAA South Central OntarioMoncton, Moncton Parish, CA
Remote
Full-time

A leading insurance company is seeking an Image Desk Appraiser for the BC region.In this full-time role, you will review and approve incoming photo-image assignments and negotiate costs with repair... Show more

 • Promoted

Remote Auto Claims Adjuster: Evaluate, Negotiate, Deliver Excellence

CrawfordMoncton, Moncton Parish, CA
Remote
Permanent

Step into the role of Auto Claims Adjuster, where you will manage the evaluation and settlement of auto claims from a remote setting.This position emphasizes your ability to deliver exceptional ser... Show more

 • Promoted

Bilingual Customer Service Representative

Circle KSaint-Antoine, NB, CA
Full-time

Customer Service Representative.Circle K St Antoine, New Brunswick, Canada.Rue Principale, Saint-Antoine, New Brunswick E4V 1P4.Opportunities for fast career advancement.Years of service Recognitio... Show more

 • Promoted

Remote Auto BI Adjuster – Contract (Canada)

CrawfordMoncton, Moncton Parish, CA
Remote
Permanent

A major insurance firm in Toronto is seeking a Bodily Injury Adjuster to join its WorkForce Advantage team.This role involves investigating and settling Auto Bodily Injury claims while providing ex... Show more

 • Promoted

Moncton Bilingual Customer Service Representative

Brandt Group of CompaniesCity of Moncton, NB, CA
Full-time

Elevate customer support at Brandt as a Bilingual Customer Service Representative in Moncton, where your fluency in French and English aids in creating excellent customer experiences.You'll manage ... Show more

 • Promoted

CIBC Mobile Insurance Specialist Role

Canadian Imperial Bank of CommerceMoncton, Moncton Parish, CA
Full-time

Elevate your career in client-focused insurance support at CIBC as a Mobile Insurance Specialist in British Columbia.Collaborate with Mortgage Advisors to drive creditor insurance sales and deliver... Show more