Senior Network Support Engineer

Senior Network Support Engineer
Permanent, Full-time
Salary Range:$80,000 to $100,000
Location: Prince George, BC - Hybrid

As a Senior Network Support Engineer, your encompasses ensuring the smooth and reliable operation of network infrastructure across a global scale.

Key Responsibilities:
Your main responsibilities will include, but not be limited to:

• Diagnosing and resolving network-related issues (incidents and requests).
• Maintaining the LAN and WAN Networks across multiple locations globally.
• Managing 3rd party suppliers as required to maintain LAN / WAN services.
• Responsible for day-to-day operation and support of the Network infrastructure, including Cisco (Switches, Routers), Palo Alto (Firewalls, Panorama & Prisma Access) and Meraki wireless systems.
• Day-to-day operational management & support of the Drax Global SASE / SDWAN network (Velocloud / Zscaler) as well as operation and support of virtual networking elements within Public Cloud (AWS & Azure), including routing, Firewalls and WAF.
• Provide Network technical support for various business and internally driven projects and workstreams, ensuring that the deliverables and milestones are met.
• Follow the change controls, incident management processes and policies as defined by the company.
• Maximize network performance by monitoring, troubleshooting problems and outages.
  
  

About You

• Minimum of 3-5 years’ experience working in a network technical support function at the 3rd line level.
• Minimum CCNA (certified or able to demonstrative technical hands-on knowledge at that level
• Hands-on experience configuring/supporting Cisco switches (IOS, IOS-XE, Nexus) and Cisco Routers
• Hands-on experience configuring/supporting firewalls (Palo Alto Firewall experience is desirable)
• Experience working with Velocloud SDWAN and/or Zscaler ZIA / ZPA would be desirable
• Excellent ability to plan and prioritize own workstreams and deliver to SLAs and tight deadlines.
• Proven ability to operate in a pressurized situation and successfully handle multiple priorities.
• Excellent communication skills enabling interaction with all levels of the business (including written and oral communication, where appropriate)
  
  

What we offer:

• Competitive Compensation: Competitive salary and benefits package.
• Supportive Environment: Join a supportive team environment where continuous learning and growth are encouraged.
• Performance Bonus: Participate in a company bonus plan rewarding overall Drax performance, safety, and scorecard achievements.

Rewards and benefits

• As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle.