HR Solution Specialist

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The HR Solutions Specialist serves as the subject matter expert for benefits, supporting the administration of the organization’s benefits plans and programs across North America and all 4 Business Areas. Ensures compliance with internal policies and applicable local, state, and federal regulations, including the Patient Protection and Affordable Care Act (PPACA). The Benefits specialist is responsible for providing guidance on health insurance, retirement plans, and other compensation benefits. Provides expert guidance and support to employees regarding benefit offerings and administrative updates. Delivers end-to-end customer service to ensure accurate, timely transactions and high levels of employee satisfaction.

Your role in our team

• You will work collaboratively with USA and Canada Plan administrators on benefit programs, including medical, dental, vision, life insurance, disability, leave of absence, retirement plans, and other related plans.
• You will act as first and second-level support for HR-related inquiries from employees and managers across all locations and Business Areas, providing accurate, timely responses.
• You will ensure the organization's and plans' compliance with the applicable provisions of COBRA, HIPAA, and ERISA.
• You will support leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.).
• You will provide resolution support and oversight for employee issues, including resolution to claim questions, eligibility, compliance, and audit requirements.
• You will maintain and document administrative procedures for benefit processes through knowledge articles.
• You will ensure work is completed in alignment with defined standards and policies.
• You will proactively identify and implement process and solution improvements.
• You will manage administration, including job offer creation, onboarding, terminations, benefit enrollments, changes, and updates in HR systems.
• You will escalate complex inquiries to HR Business Partners and Centers of Excellence as needed; engage directly with customers for resolution.
• You will develop a thorough understanding of HR Shared Services operations, systems, and processes to ensure accurate and timely responses to inquiries and requests.
• You will assist with employee communication and education about the benefits package.
• You will set up and maintain data integration files when automation is not available, entering data timely and accurately per carrier/vendor instructions.
• You will maintain employee benefits filing systems and ensure benefits changes are entered appropriately in the payroll system for payroll deduction.
• You will maintain Success Factors and ADP benefits information for employees.
• You will conduct benefits orientations and explain the benefits self-enrollment system.
• You will manage HR communication and knowledge base.
• You will complete HR Shared Services projects and improvement activities as needed.

Your profile

• You have a Bachelor's degree in Human Resources, Business Administration, or a related field.
• You have 5–7 years of experience in Benefits Administration.
• You have certifications such as Certified Employee Benefits Specialist (preferred).
• You have an advanced understanding of employee benefits administration systems, with a preference for Employee Navigator benefit administration or comparable systems.
• You have HR Generalist experience (a plus).
• You have knowledge of all pertinent federal and state regulations, filing, and compliance requirements, both adopted and pending, affecting employee benefit programs, including ERISA, COBRA, FMLA, ADA, Medicare, Social Security, and DOL requirements.
• You have strong organizational and communication skills.
• You have a proven ability to communicate effectively, both verbally and in writing.
• You are proficient in Microsoft Office Suite, particularly Excel (advanced skills not required).
• You are familiar with SAP SuccessFactors, ServiceNow, and general HRIS platforms (preferred).
• You have proficiency in English (required), and Spanish is a plus.
• You have strong problem-solving and analytical skills.
• You have excellent organizational and time management skills.
• You have high attention to detail and accuracy.
• You have demonstrated customer service orientation and responsiveness.
• You have extensive knowledge of employee benefits, including open enrollment processes.
• You have knowledge of claims processing procedures.
• You have Shared Services experience (preferred).

Your benefits

• You will work in a modern, flexible work environment with open culture towards improvements and new ideas
• You will be working in a fast-paced and dynamic environment, with international clients and colleagues
• You will have access to attractive benefits and compensation, including professional services for mental and physical health, educational assistance program, paid parental leave, and many more company-paid benefits

Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you!

Your working environment at Körber

Körber is pioneering cutting-edge sorting technology and solutions that shape the future of mail and parcel automation across Europe, North America and Asia. Set new industry standards and champion customer-centric services and solutions with our dynamic Parcel Logistics team based in Mississauga, Ontario, Canada.

This full-time, exempt role offers a remote work setting.

Equal opportunity employer

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Disclaimer: The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.

Applicants must be legally authorized to work for ANY employer in the U.S., this position is not eligible for Visa Sponsorship.

Apply now and join our team!

Ready for your next step? Click on ‘Apply now’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

If you have any questions or technical problems, please send us an e-mail to. Raven Pinckney is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.