Aquatics Coordinator, Operations

The Canada Games Centre (CGC) is a vibrant multi-sport community and recreation centre in Halifax, Nova Scotia. We are a 176,000 sqft facility operated by a non-profit society committed to promoting physical literacy, fitness and wellness, and to supporting the needs of high-performance sport & athlete development. The Centre runs sport and recreation programs, camps, fitness classes and so much more in an inclusive environment. Located in Mi’kma’ki, the ancestral and traditional lands of the Mi’kmaq people, the CGC acknowledges the Peace & Friendship Treaties signed in this Territory and recognizes that we are all Treaty People.

Together, we inspire healthy active living.

POSITION SUMMARY

Reporting to the Manager, Recreation & Program Services, the Aquatics Coordinator, Operations will provide support and leadership to the aquatics team through knowledge of aquatic risk management techniques, effective client relations, a comprehensive response to issues as they arise, and resource development to operational services. In addition to a commitment to exceptional customer service and a positive customer experience, the Aquatics Coordinator, Operations must be highly organized, manage time effectively, and complete scheduling tasks in a timely and efficient manner.

RESPONSIBILITIES

• Lead, supervise, and support full-time and part-time aquatics staff, ensuring compliance with organizational policies and service standards.
• Manage recruitment, hiring, onboarding, training, scheduling, performance evaluations, coaching, and disciplinary processes.
• Ensure staff maintain provincial and national lifeguarding, instructional, and water safety standards.
• Collaborate with aquatics and recreation leadership to deliver staff development initiatives and maintain high-quality programs and services.
• Provide lifeguard and/or instructor coverage as needed and oversee daily aquatic operations.
• Ensure compliance with Class A aquatic facility regulations, risk management practices, safety standards, and emergency response procedures.
• Monitor facility operations, identify and mitigate hazards, respond to emergencies, and maintain departmental policies, records, reports, and inventories.
• Assist with payroll, bookings, procurement, inventory management, equipment maintenance, and annual budget preparation.
• Deliver exceptional customer service, address member concerns, support facility operations and special projects, and perform Person on Duty and other assigned responsibilities.

QUALIFICATIONS

Required:

(to be maintained as a condition of employment)

• National Lifeguard & Airway Management – Pool Option (current within two years)
• Intermediate workplace First Aid (formerly SFA)
• Airway Management (formerly Oxygen)
• Swim for Life Instructor (SFL)
• Lifesaving Instructor (LSI)
• Instructor Trainer or willing to obtain within 1st year
• National Lifeguard & First Aid Instructor or willing to obtain within 1st year
• Examiner or willing to obtain within 1st year
• Experience in supervising, mentoring & coaching staff.

Preferred:

• HCP Provider
• WHMIS
• Pool Operator’s Course
• Experience with payroll

COMPETENCIES

• Service orientation
• Communication
• Customer service
• Problem solving
• Flexibility
• Initiative
• Relationship building
• Teamwork and cooperation
• Values diversity

WORKING HOURS

• Schedule varies based on operational requirements. Requirement to work flexible hours (early morning, day, evening, and weekends) including overtime and on call.
• Expanded hours will be required during peak times such as first week of programs, special events or when required by facility operations and demands
• Working environment includes physical, emotional, and mental demands on infrequent occasion
• Safe lifting, carrying, and rescue techniques (use of a rescue aid in the water and coordination of rescue with a second rescuer, when possible, are required by the employer)
• Exposure to loud noises and ability to concentrate in a busy environment

Please note that a successful Criminal Record Check and Child Abuse Registry check will be required as part of the hiring process.

COMPENSATION

Salary will be based on a range from $42,000 – $60,000 commensurate with education and level of experience.

WHAT’S IN IT FOR YOU?

• Group benefits (cost-shared) and group RRSP plan
• Free facility membership
• A variety of discounted programs and services
• Free parking and close proximity to Halifax Transit
• Amazing team environment