Remarketing Administrator

Quantum Lifecycle Partners LP is the leading and largest vertically integrated IT Asset Disposition & Recycling processor in Canada. We are committed to enabling safe and secure reuse of electronics, responsible recycling of electronics to divert waste from landfill, and recovery of natural resources from obsolete electronics.

Title: Remarketing Administrator

Location: Brampton, ON (L6T 5G5) - On-Site during initial training; Hybrid work available after initial training period is completed, at the discretion of management.

Shift: 9:00am - 5:00pm, Monday - Friday

Type: Full-Time Permanent, Monday-Friday

Position Status: Permanent, Full-time

Existing Vacancy: Yes

Job Summary – Remarketing Administrator

Quantum is seeking a highly organized and detail-oriented Remarketing Administrator to support daily sales operations and customer service within our Remarketing department. This role involves coordinating sales activities, managing inventory, processing RMAs, handling customer inquiries, and assisting with administrative tasks to help drive the success of the Remarketing business.

This is an excellent opportunity for someone who thrives in a fast-paced environment and wants to contribute to the growth and success of Quantum’s Remarketing business!

Key Responsibilities

• Collaborate closely with the Senior Manager, Sales Operations and the Remarketing Sales Team to assist with daily sales operations.
• Assist with providing freight quotes for open orders.
• Follow up with customers to ensure timely pickup of orders.
• Monitor the performance of order picking and communicate with customers to facilitate prompt pickups.
• Support sales activities, including sales order creation, shipment confirmation, RMA processing, general customer support, and coordination with customers.
• Process RMA requests, handling returns and exchanges efficiently while maintaining accurate records.
• Respond to customer inquiries, manage complaints, and provide solutions to product-related concerns to ensure customer satisfaction.
• Review RMA requests to identify improvement opportunities and make recommendations to the operations team.
• Oversee the development and administration of remarketing and sales programs, as well as compliance and reporting function

Qualifications

Education: Diploma, degree, or certificate in Business Administration and/or relevant experience in sales, administration, or related fields.

Job-Specific Knowledge and Skills

• Strong customer service skills, including handling inquiries and resolving issues professionally.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Effective problem-solving and troubleshooting skills.
• Ability to collaborate effectively with cross-functional teams to support sales initiatives and business goals.
• Proficiency in Microsoft Office Suite, especially Excel (e.g., VLOOKUP, pivot tables, data analysis), as well as Word, PowerPoint, and Outlook.
• Experience working with CRM systems (e.g., Salesforce, Dynamics 365) for data entry, updates, and reporting.
• Ability to analyze sales data, generate reports, and identify trends or improvement opportunities.
• Familiarity with sales strategies, promotional campaigns, and forecasting processes.
• Knowledge of computer hardware is considered an asset.

What We Offer:

• Company paid Extended Health & Dental Benefits
• Disability & Life Insurance
• Company RRSP match up to 4%
• 3 Weeks paid vacation
• Education Reimbursement Program
• Employee Assistance Program
• Employee Purchase Program (up to 22% off on Qnovum.ca)
• Opportunity to play a part in protecting the environment and contributing to sustainability!

Quantum is an equal opportunity employer. We promote excellence through diversity and encourage all qualified persons to apply. We thank you for your interest; however, only those selected for an interview will be contacted. Quantum is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will collaborate with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

Salary or wage rate ranges are the range in which Quantum reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members.

Automated technologies, such as artificial intelligence, may be incorporated into our recruitment process. This includes, but is not limited to, AI-driven screening and assessment methods.

To learn more about us, visit: www.quantumlifecycle.com