Ready for a challenge?
About this role:
The Courier Pay Analyst sits within the Delivery Operations subteam at JET Logistics, reporting to the Manager, Courier Pay. You'll be part of the team focused on how we move food from restaurant to door and how we make that journey work for the couriers who make it happen. This is a Monday to Friday role with real commercial impact.
At the strategic level, you'll own the analysis and recommendation of courier incentive and pay models across Canada. That means designing experiments, evaluating what's working, and bringing forward data driven proposals that shape how we compete for courier supply in every market we operate in.
Day to day, you'll be hands-on deploying incentive packages, running post-analysis on experiments and BAU activities, and working closely with the scheduling and insights teams to anticipate where the network needs support before problems arise. You'll also play a key role in the continued rollout of our Courier Pay tools.
Stakeholder communication is a big part of the job. You'll be translating complex data into clear recommendations for market teams and senior leadership, and acting as a go-to point of contact for pay-related initiatives across the Canadian business.
Location: Hybrid- 3 days a week from our offices in Toronto or Winnipeg & 2 days working from home
Reporting to: Manager, Courier Pay
These are some of the key ingredients to the role:
Strategic
- Analyze the effectiveness of courier pay & incentives and test out incentivization models to get the best performance outcomes from the courier network
- Work closely with the global courier pay and delivery planning teams to keep abreast of how other markets are tackling similar problems and implement best practices in CA
Operational
- Analyze the effectiveness of courier pay & incentives and test out incentivization models to get the best performance outcomes from the courier network
- Work closely with the global courier pay and delivery planning teams to keep abreast of how other markets are tackling similar problems and implement best practices in CA
What will you bring to the table?
- 3+ years of experience in business or operations analytics, with a proven ability to translate complex datasets into actionable business recommendations.
- SQL proficiency (multi-CTE queries, window functions, Google cloud data warehouse) and expertise in Google Sheets or Excel for financial modelling.
- Strong analytical instincts with a track record of identifying performance anomalies, diagnosing root causes, and delivering findings to senior stakeholders.
- Demonstrated experience in leveraging AI tools (Claude, ChatGPT, Gemini etc) to build, train & automate agentic tools.
- Strong teamwork and interpersonal skills, with an ability to establish rapport and drive accountability.
- Familiarity with LEAN/Six Sigma or similar operational improvement frameworks would be an asset in this role.
At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging:
What else are we delivering?