Flight Centre - AI Engineer

AI Engineer

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 2 and listed on the Australian Securities Exchange in 5. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

About The Opportunity

Join Flight Centre Travel Group’s AI Center of Excellence as an AI Engineer and help shape the future of travel through cutting-edge technology. In this role, you’ll design and deploy AI-driven solutions powered by large language models (LLMs) that enhance customer experiences and streamline global operations. You’ll be part of a fast-moving, innovative team with a startup mindset backed by a global organization. This is your opportunity to work on impactful, forward-thinking projects that redefine how people explore the world.

Key Responsibilities

• Design, develop, and optimize solutions leveraging LLMs for NLP, conversational AI, and automated decision-making
• Integrate LLM capabilities across multiple platforms within the organization
• Research and experiment with emerging AI technologies, tools, and architectures to drive innovation
• Develop high-quality, scalable, and reliable Python code for AI applications
• Build and maintain APIs and services supporting AI and LLM deployment
• Deploy and manage AI solutions using cloud platforms, particularly Azure
• Analyze system performance, conduct error analysis, and continuously improve AI models
• Implement best practices for model training, data curation, and deployment
• Collaborate with cross-functional product and engineering teams to align solutions with business needs
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Strong proficiency in Python with experience building production-level AI applications
• Proven experience in machine learning, especially NLP and AI-driven automation
• Experience deploying AI solutions in cloud environments, particularly Azure
• Solid understanding and hands-on experience with LLMs OpenAI, Hugging Face)
• Familiarity with tools like LangChain for prompt engineering (preferred)
• Experience fine-tuning and deploying LLMs in production
• Knowledge of DevOps practices, including CI/CD, Docker/Kubernetes, and monitoring tools Datadog)
• Experience in the travel industry (preferred)
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

• Le bilinguisme français/anglais est requis, en raison de la nature de la poste qui consiste à traiter avec des membres de l'équipe français et anglais.

• Bilingual French/English required, due to the nature of the role of dealing with both English and French team members

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.