Security Supervisor

Requisition ID: 46622

Organization

Vancouver is consistently ranked as one of the world’s most liveable and environmentally sustainable cities. Recognized among BC’s Top Employers and Canada’s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.

With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.

Main Purpose and Function

The Security Supervisor supports the Centre’s mandate of providing a safe, welcoming, professional and accessible environment for patrons and staff. The position does this through leadership in relationship building, patron engagement, and using a conflict-positive approach to resolving issues and concerns in the Centre within the framework of established guidelines. The Security Supervisor is a working supervisory position, with responsibilities in supervising Security staff on shift; administrative work overseeing security operations; floor and public inquiry support; and supporting the safety and maintenance at the Evelyne Saller Centre.

Specific Duties/Responsibilities

• Performs day-to-day site/shift security operations aimed at achieving the Evelyne Saller Centre’s mandate of a safe, welcoming, professional and accessible environment for patrons and staff, including training new staff, updating staff on new procedures; direct supervision of workday positions/rotations/breaks/program support; reporting/documenting; daily huddles; creating documents of procedures and policies for distribution, tracking employee training
• Creates Security staff schedules and conducts time entry review
• Monitors the performance of security staff which includes providing direction to the Security Attendants, training, coaching and performance reviews
• Assists with Occupational Health and Safety and WorkSafe matters
• Liaises with emergency services on security and medical related matters.
• Leads a variety of security incident related responses, including near miss and critical incident situations and with patrons who are barred from the Centre while keeping others safe.
• Performs regular security functions including access control, patrols, program and event support, and clerical duties as required, including reporting building maintenance and repair requirements.
• Revises security procedures with reference to investigations, helping define new procedures and policies in consultation with management and rest of security team
• Reviews incident reports and identifies of training, procedure review, and applies the Code of Conduct to determine access restrictions for patrons
• Orders security and First Aid related supplies as needed
• Performs other duties as required

Minimum Qualification Requirements

Education and Experience:

• Completion of Grade 12, including or supplemented by Security related courses and sound related experience including some experience in a supervisory capacity or an equivalent combination of training and experience
• Intermediate First Aid Certification
• Experience and knowledge in working with socially and economically disadvantaged communities is preferred.
• Basic Security Training (BST) Certificate is preferred
  
  

Knowledge, Skills, and Abilities:

• Thorough knowledge of security policies, procedures, techniques, principles and standards as they relate to the work performed.
• Considerable knowledge of the buildings and grounds patrolled, and control, alarm and monitoring systems.
• Working knowledge of investigative techniques.
• Working knowledge of the organization of the City, the general functions the Centre, and the nature of services performed.
• Working knowledge of office practices and procedures and the use of Microsoft Office suite
• Working knowledge of department budgeting activities; planning, monitoring, tracking.
• Ability to coordinate security operations and develop related plans.
• Ability to select, train and supervise the work of security patrol staff; provide training and guidance to same.
• Ability to follow-up on complex incident reports and to investigate incidents and recommend corrective action.
• Ability to train civic staff in a variety of security related topics and emergency evacuation procedures.
• Ability to establish, maintain and prepare a variety of records, files and reports related to the work.
• Ability to establish and maintain effective working relationships with internal and external contacts.
• Excellent verbal de-escalation, community engagement, effective relationship building, and conflict resolution skills are required.
• A high level of initiative and skill working both independently and with a team while multitasking in a fast-paced environment.
• Sound knowledge of departmental practices, policies & procedures
• Ability to meet transportation needs

Business Unit/Department: Arts Culture Community Service

Affiliation: CUPE 15 Non Pks

Employment Type: Temporary Full Time

Position Start Date: August 2026

Position End Date: August 2027

Salary Information: Pay Grade 19: $36.57 to $43.00 per hour

Application Close: July 26, 2026

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

The City of Vancouver acknowledges that it is situated on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh Úxwumixw (Squamish Nation), and səlilwətaɬ (Tsleil-Waututh Nation).More about unceded traditional territories

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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.