Front of House Team Leader - Chick-fil-A Heartland

In 1946, S. Truett Cathy, founder and Chairman of Chick-fil-A, Inc., started a single restaurant called “The Dwarf House” in the Atlanta suburb of Hapeville, Georgia. The Chick-fil-A trademark was patented in 1964, and the first Chick-fil-A restaurant was opened inside the Greenbriar Shopping Center in Atlanta, Georgia in 1967 (this was the beginning of the modern-day food court which is found in almost every mall today). Two more locations opened in 1969, and the growth has continued since that time. As a result of Truett’s innovation and personal commitment to both guests and Team Members, Chick-fil-A has grown into one of the largest family-owned and privately held restaurant chains in the United States and is continuing that growth into Canada. Chick-fil-A restaurants serve millions of guests every year, in more than 3,000 locations in the United States, Puerto Rico, Canada and UK. You can find additional information about Chick-fil-A’s corporate history at .

Chick-fil-A Heartland is an independently owned and operated quick service restaurant looking for incredible team members who have the heart to make a difference in the lives of our guests. We sell amazing and delicious products and have a desire to make a difference in the lives we come in contact with. Team Members work in a culture that encourages growth, care, offers opportunity, provides support & empowers innovation. Join a culture of positive influence & stewardship that values integrity, hospitality and professionalism!

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day.

Who We Are

Chick-fil-A is a locally owned and operated quick service restaurant, widely recognized for its original chicken sandwich and genuine hospitality. Our goal is to create a positive and safe working environment, where you will be able to learn practical hospitality skills and explore career opportunities. We talk about it often, we're not only in the chicken business, but we are in the people business as well. As part of our team, you will be surrounded by caring leadership who seek to intentionally develop your talents and present opportunities for you to grow as a professional, a leader, and skilled individual.

Position Overview

We are currently hiring a Full-time Front of House (FOH) Team Leader to join our leadership team. The FOH Team Leader plays a key role in supporting front-of-house operations by leading station performance, modeling hospitality standards, and helping create a seamless guest experience. This position is ideal for individuals growing into leadership, serving as a go-to resource during the shift and supporting team efficiency.

As a FOH Team Leader, you are responsible for leading shifts, assigning stations, ensuring adherence to service standards, resolving guest concerns, and modeling the genuine hospitality Chick-fil-A is known for. This position reports to the Shift Supervisor or Manager on duty and may be required to open or close the restaurant in the absence of a manager, in accordance with established procedures.

If you are passionate about leadership, guest service, and growing within a dynamic organization, this role is for you!

What You’ll Do

• Lead our front-of-house team members to deliver remarkable guest experiences
• Execute assigned opening or closing procedures for FOH
• Support shift flow by assigning positions and helping team members stay engaged
• Support guest recovery by following the Chick-fil-A Recovery Model when needed, escalating to Supervisors if required
• Maintain a strong leadership presence on the floor, supporting front-of-house operations
• Ensure front-of-house cleanliness and readiness: dining room, restrooms, patio, condiment stations, and drive-thru
• Ensure accurate cash handling and security protocols are followed at all times
• Monitor stock levels of FOH supplies and communicate needs to supervisors
• Ensure safe work habits and uphold a calm, efficient shift environment
• Foster a positive work environment by promoting the Chick-fil-A Heartland core values of “Here to Serve”, Ownership, Care, and Trust

Work Hours

• Operating Hours: 9:30 am – 11:00 pm, Monday to Saturday
• Closed Sundays

Why Join Chick-fil-A Heartland?

• Flexible Scheduling – We’ll do our best to accommodate personal and family commitments
• Closed Sundays – Enjoy guaranteed time off every Sunday
• Work with the Operator – The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in their employees, teaching them important business skills for the future
• Competitive Pay – With transparent performance-based raise opportunities
• Complimentary Meals – Enjoy a free meal during every shift
• Professional Development – Leadership training, mentorship, and career advancement opportunities
• Scholarships – Apply for up to $25,000/year in education support

Additional Information

This posting is for a current vacancy.

The base hourly rate for this position is CAD $18–$20.

At Chick-fil-A Heartland, all candidate applications are reviewed by our team, and we do not use artificial intelligence (AI) to screen, assess, or select candidates.

Equal Opportunity & Accessibility

Chick-fil-A Heartland is an equal opportunity employer.

We are committed to providing a work environment free from discrimination and in compliance with all Ontario Employment Standards. If you require accommodation during the hiring process, please don’t hesitate to reach out. We strive to offer an inclusive and accessible candidate experience and will make arrangements as needed. Kindly reach out to discuss any accommodations or assistance you may require.

Minimum 1+ years of leadership experience in a quick-service restaurant (preferred) * Minimum 1–2 years of experience in a customer-facing role, ideally in food service or hospitality * Demonstrated ability to lead a team in a fast-paced environment * Comfortable resolving guest concerns and supporting a welcoming environment under pressure * Able to provide clear, respectful, and constructive instructions and feedback to team members * Comfortable documenting team performance issues or shift notes in written form when required * Strong interpersonal skills and a passion for building positive relationships with both guests and team members * Analytical mindset with the ability to identify and resolve operational challenges promptly * Proficient in computer applications, such as MS Office and POS systems * Availability to work flexible hours, including evenings and Saturdays