Front of House Team Member - Chick-fil-A Heartland

In 1946, S. Truett Cathy, founder and Chairman of Chick-fil-A, Inc., started a single restaurant called “The Dwarf House” in the Atlanta suburb of Hapeville, Georgia. The Chick-fil-A trademark was patented in 1964, and the first Chick-fil-A restaurant was opened inside the Greenbriar Shopping Center in Atlanta, Georgia in 1967 (this was the beginning of the modern-day food court which is found in almost every mall today). Two more locations opened in 1969, and the growth has continued since that time. As a result of Truett’s innovation and personal commitment to both guests and Team Members, Chick-fil-A has grown into one of the largest family-owned and privately held restaurant chains in the United States and is continuing that growth into Canada. Chick-fil-A restaurants serve millions of guests every year, in more than 3,000 locations in the United States, Puerto Rico, Canada and UK. You can find additional information about Chick-fil-A’s corporate history at .

Chick-fil-A Heartland is an independently owned and operated quick service restaurant looking for incredible team members who have the heart to make a difference in the lives of our guests. We sell amazing and delicious products and have a desire to make a difference in the lives we come in contact with. Team Members work in a culture that encourages growth, care, offers opportunity, provides support & empowers innovation. Join a culture of positive influence & stewardship that values integrity, hospitality and professionalism!

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day.

Who We Are

Chick-fil-A, Heartland is a locally owned and operated quick service restaurant, widely recognized for its original chicken sandwich and genuine hospitality. Our goal is to create a positive and safe working environment, where you will be able to learn practical hospitality skills and explore career opportunities. We talk about it often, we're not only in the chicken business, but we are in the people business as well. As part of our team, you will be surrounded by caring leadership who seek to intentionally develop your talents and present opportunities for you to grow as a professional, a leader, and a skilled individual.

Position Overview

We are currently hiring a Front of House (FOH) Team Member to join our team. You will be responsible for creating a remarkable guest experience by delivering genuine hospitality, fast and accurate service, and ensuring operational excellence. As the face of Chick-fil-A, FOH Team Members provide friendly and efficient service while maintaining brand standards. They also work collaboratively with their team and leadership to uphold Chick-fil-A’s commitment to exceptional service and guest satisfaction

If you are passionate about guest service, and growing within a dynamic organization, this role is for you!

What You'll do

Guest Experience & Service

• Greet guests with warmth, enthusiasm, and genuine hospitality
• Take, prepare, and serve guest orders accurately and efficiently
• Verify order accuracy and ensure presentation meets Chick-fil-A standards
• Deliver quick and friendly service in the dining room, front counter, and drive-thru
• Handle guest concerns with professionalism, ensuring they feel heard and valued
• Uphold Chick-fil-A’s hospitality and service standards at all times
• Foster loyalty by going above and beyond to create remarkable experiences.

Team Collaboration

• Communicate clearly and respectfully with team members and leaders to maintain restaurant flow
• Be proactive and reliable, supporting performance and cleanliness across various stations.
• Stay engaged with team’s communications channel and restaurant updates
• Foster a positive work environment by promoting the Chick-fil-A Heartland core values of “Here to Serve”, Ownership, Care, and Trust

Note: Team member responsibilities are not limited to the ones listed above and from time to time may be required to perform additional duties to support business demands.

Work Hours

• Operating Hours: 9:30 am – 11:00 pm, Monday to Saturday
• Closed Sundays

Why Join Chick-fil-A Heartland?

• Flexible Scheduling – We’ll do our best to accommodate personal and family commitments
• Closed Sundays – Enjoy guaranteed time off every Sunday
• Work with the Operator – The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in their employees, teaching them important business skills for the future.
• Competitive Pay – With transparent performance-based raise opportunities
• Complimentary Meals – Enjoy a free meal during every shift
• Professional Development – Leadership training, mentorship, and career advancement opportunities
• Scholarships – Apply for up to $25,000/year in education support

Additional Information

This posting is for a current vacancy.

The base hourly rate for this position is CAD $17.60

At Chick-fil-A Heartland, all candidate applications are reviewed by our team, and we do not use artificial intelligence (AI) to screen, assess, or select candidates.

Equal Opportunity & Accessibility

Chick-fil-A Heartland is an equal-opportunity employer.

We are committed to providing a work environment free from discrimination and in compliance with all Ontario Employment Standards. If you require accommodation during the hiring process, please don’t hesitate to reach out. We strive to offer an inclusive and accessible candidate experience and will make arrangements as needed. Kindly reach out to discuss any accommodations or assistance you may require.

Minimum 1 year of experience in quick-service or customer service (preferred) * Must be legally eligible to work in Canada * Valid Food Handler Certificate (preferred) * Ability to lift up to 20 kg (44 lbs) and remain on feet for extended periods * Comfortable working in fast-paced, high-pressure environments * Strong attention to detail and ability to adapt quickly to changes * Excellent interpersonal and communication skills * Reliable, team-oriented, and committed to creating a positive guest experience * Available to work flexible hours, including evenings and Saturdays