Visionpool Business Services is hiring a Service Desk Analyst who would be responsible for providing first level support to employees/contractors, assisting them with hardware and software problems via phone, email, and portal with a focus on resolving issues at first point of contact. THIS OPPORTUNITY IS LOCATED 100% ONSITE IN REGINA, SK
Responsibilities:
Providing first point of contact technical support for users requiring assistance with information technology issues and problems via phone, email, and portal logging the issue in the incident management system
Participation in an on-call rotation providing first point of contact for users and act as point of escalation to senior resources during non-business hours
Following key service management processes such as Incident Management, Request Fulfillment, and Knowledge Management
Accurately tracking tasks/incidents to resolution, including prioritization and escalation. e) Contributing to and updating the internal knowledge base
Maintaining a high degree of customer service for all support calls and communications
Taking ownership of user problems and be proactive when dealing with customer issues
Researching and troubleshooting problems using available tools such as the Knowledge Bases and Remote Assistance
Responding, as needed, to network, server and communications problems
Qualifications:
Degree or Technical Diploma in Computer Science or Information Systems
Minimum 3 years experience providing technical IT support to end user
Demonstrated experience with Active Directory, specifically user and group management
Ability to work on call rotation
Demonstrated experience with formalized ITSM practices such as Incident Management, Request Fulfillment or Problem Management
Demonstrated experience providing support to Window 10 or higher Desktop platforms
Demonstrated experience providing Microsoft 365 support
Visionpool Business Services is hiring a Service Desk Analyst who would be responsible for providing first level support to employees/contractors, assisting them with hardware and software problems via phone, email, and portal with a focus on resolving issues at first point of contact. THIS OPPORTUNITY IS LOCATED 100% ONSITE IN REGINA, SK
Responsibilities:
Providing first point of contact technical support for users requiring assistance with information technology issues and problems via phone, email, and portal logging the issue in the incident management system
Participation in an on-call rotation providing first point of contact for users and act as point of escalation to senior resources during non-business hours
Following key service management processes such as Incident Management, Request Fulfillment, and Knowledge Management
Accurately tracking tasks/incidents to resolution, including prioritization and escalation. e) Contributing to and updating the internal knowledge base
Maintaining a high degree of customer service for all support calls and communications
Taking ownership of user problems and be proactive when dealing with customer issues
Researching and troubleshooting problems using available tools such as the Knowledge Bases and Remote Assistance
Responding, as needed, to network, server and communications problems
Degree or Technical Diploma in Computer Science or Information Systems
Minimum 3 years experience providing technical IT support to end user
Demonstrated experience with Active Directory, specifically user and group management
Ability to work on call rotation
Demonstrated experience with formalized ITSM practices such as Incident Management, Request Fulfillment or Problem Management
Demonstrated experience providing support to Window 10 or higher Desktop platforms
Demonstrated experience providing Microsoft 365 support
Qualifications:
Service Desk Analyst • Regina, SK, Canada
Retail Marketing Solutions LLC “RMS”) is a Global Operations Agency specializing in:.Business Infrastructure and Practices Consultation).Domains | VPS & Dedicated Servers | Infrastructure Managemen... Show more
The customer experience analyst leads the work of the Voice of the Customer and plans, coordinates, analyzes and reports on findings of internal and external customer research studies on various cu... Show more
Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more
Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more
Enhance operational strategies as a Revenue Operations Analyst.Leverage your analytical skills to optimize workflows and improve lead management in a remote-first setting.This role focuses on desig... Show more
Support enterprise collaboration initiatives as a Business Analyst focused on Microsoft 365 and hybrid IP telephony.Play a vital role in ensuring secure communication, particularly in safety-critic... Show more
Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Amyantek Please send your resume at mounika.SaskEnergy with a possi... Show more
Embark on a rewarding journey as a Server at Earls, where you will enhance guest experiences with genuine hospitality and exceptional service.Your role focuses on meaningful interactions and authen... Show more
We’re a fast-growing software development agency that helps service-based businesses across the U.Our team values ownership, innovation, and building long-term partnerships with clients.We’re looki... Show more
Data Analyst (0 Experience Required).Data Analyst (0 Experience Required).For thousands of years, maps have provided humans with the knowledge they need to make decisions.As a Maps Evaluator, you w... Show more
Status: Two (2) Permanent Full-time & one (1) Temporary 18 month term.We provide registry and information management services for public data and records to our customers.Our people are what drives... Show more
Retail Marketing Solutions LLC “RMS”) is a Global Operations Agency specializing in:.Business Infrastructure and Practices Consultation).Domains | VPS & Dedicated Servers | Infrastructure Managemen... Show more
Nous et certains tiers sélectionnés utilisons des technologies et des outils de suivi (témoins) pour recueillir des renseignements sur votre utilisation de ce site Web.Les témoins essentiels soutie... Show more
Join iQmetrix as a Support Solutions Team Member in Regina, SK, where you’ll provide vital assistance to clients utilizing iQmetrix products.This full-time, Level I support role focuses on deliveri... Show more
A technology services company based in Regina is looking for a Customer and Information Services Representative to join their team.This full-time position requires handling customer communications,... Show more
We are looking for energetic Servers to enhance our service team.Our Servers build genuine and authentic connections that last a lifetime.Servers at Earls understand the true meaning of hospitality... Show more
Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more
Retail Marketing Solutions LLC “RMS”) is a Global Operations Agency specializing in:.Business Infrastructure and Practices Consultation).Domains | VPS & Dedicated Servers | Infrastructure Managemen... Show more
A technology services provider is seeking a Business Analyst to enhance enterprise collaboration and voice services across Microsoft 365 and hybrid IP telephony settings.Your responsibilities will ... Show more
An established industry player is seeking a Customer Experience Analyst to lead the Voice of the Customer initiatives.This role involves planning, coordinating, and analyzing customer research stud... Show more
