Our valued client is seeking a Senior ServiceNow Business Analyst to support the design and delivery of solutions on a ServiceNow platform, with a strong focus on Customer Service Management (CSM)
The ServiceNow Business Analyst will support the design and delivery of solutions on the ServiceNow platform, with a strong focus on Customer Service Management (CSM). This role is critical in helping the organization transform its customer experience journeys by working closely with stakeholders across onboarding, payments, claims, underwriting, customer management, and other service areas. The BA will be responsible for eliciting, validating, and documenting business and technical requirements that are clear to both business stakeholders and the ServiceNow implementation team. The ideal candidate will have strong platform knowledge, a collaborative mindset, and the ability to work independently to solve problems and guide stakeholders through change.
Responsibilities:
Must Have Skills:
Nice to have:
Senior ServiceNow Business Analyst to support the design and delivery of solutions on a ServiceNow platform, with a strong focus on Customer Service Management (CSM) • Edmonton
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