Job Description
What is the opportunity?In this role, you will be the client’s primary point of contact for all day-to-day Clients related operational queries, liaising internally with various operational teams to ensure our clients receive an exceptional experience.What will you do?Point of contact for servicing our clients and interacting with the market and other providers
Provides critical support for all day-to-day Clients related operational issues & queries
Answering all Clients enquires as experts in their field
Understanding of client processing
Participation in virtual client teams, representing Client Operations
Direct liaison with other operational teams to resolve daily operational issues
Provide support to other internal teams as defined in SLA.
Global understanding of customer expectations and satisfactions levels
Audit coordination and follow up
University degree (preferred)
Appropriate languages competencies
Industry related courses
Client service experience
Proven track record in leading initiatives, managing cross-functional relationships
Preferably 3-5 years relevant working experience
Investor service operations experience
Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
Opportunity to obtain hands-on experience throughout your role
Working with an exciting, close-knit, supportive & dynamic group
Opportunity to collaborate with other business segments within the bank
Excellent career development and progression opportunities
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Address:
1 PLACE VILLE MARIE:MONTRÉALCity:
MontréalCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
WEALTH MANAGEMENTJob Type:
RegularPay Type:
SalariedPosted Date:
2026-05-11Application Deadline:
2026-05-25Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent Community
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Bilingual Client Representative • MONTRÉAL, Quebec, Canada
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