Talent.com
The Toronto-Dominion Bank (Canada)
Customer Experience AssociateThe Toronto-Dominion Bank (Canada) • Kelowna, British Columbia
Customer Experience Associate

Customer Experience Associate

The Toronto-Dominion Bank (Canada) • Kelowna, British Columbia
7 days ago
Job type
  • Part-time
Job description

Description

:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position ofaCustomerExperience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role,you will:

  • Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

  • Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

  • Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

  • Assist the team by respecting coworkers, staying dedicated, and keeping everyoneup-to-dateon the status of routine activities

  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

  • High School diploma and/or 1+ years of relevant experience

  • Undergraduate degree or equivalent is an asset.

  • Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

  • Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

  • A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

  • A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet
Create a job alert for this search

Customer Experience Associate • Kelowna, British Columbia

Similar jobs

Customer Experience Manager

Gemini Groupkelowna, bc, ca
Full-time

At GoldCare, we're on a mission to make healthcare smoother and smarter delivering cutting-edge information management software that empowers clinics, and providers to focus less on paperwork and m... Show more

 • Promoted

Customer Experience Lead (Assistant Manager)

Melanie LyneKelowna, Regional District of Central Okanagan, CA
Full-time

Posted Thursday, March 19, 2026 at 7:00 a.Join our team to achieve your full career potential!.We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and ... Show more

 • Promoted

Scotiabank Customer Experience Associate Role

ScotiabankKelowna, Regional District of Central Okanagan, CA
Full-time

Join Scotiabank as a Customer Experience Associate in Kelowna, where your focus is on nurturing customer relationships and delivering outstanding service.Help customers navigate their financial jou... Show more

 • Promoted

Customer Experience Specialist - Gemini Group

Gemini Groupkelowna, bc, ca
Full-time

At GoldCare, we're on a mission to make healthcare smoother and smarter delivering cutting-edge information management software that empowers clinics, and providers to focus less on paperwork and m... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausVernon, BC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Part-Time Focus Group Participant - No Experience Required

ApexFocusGroupKelowna
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Bilingual Customer Engagement Associate - BET99

BET99kelowna, bc, ca
Full-time

BET99 is Canada’s Premiere Online Sportsbook and Casino.Since launching in 2020, we have continuously innovated the online gaming landscape, rapidly growing our customer base and expanding our inte... Show more

 • Promoted

Bilingual Customer Engagement Associate - kelowna

BET99kelowna, bc, ca
Full-time

BET99 is Canada’s Premiere Online Sportsbook and Casino.Since launching in 2020, we have continuously innovated the online gaming landscape, rapidly growing our customer base and expanding our inte... Show more

 • Promoted

Engagement-Focused Customer Experience Representative

Primus WorkforceKelowna, Regional District of Central Okanagan, CA
Full-time +1

Elevate customer interactions as a Customer Experience Representative at Primus Workforce.Engage shoppers, showcase products, and assist in lead qualification to drive sales conversion.In this full... Show more

 • Promoted

Customer Experience Associate - Vernon, Bc

TDVernon, Canada
Full-time

Work Location:Vernon, British Columbia, CanadaHours:15Line of Business:Personal & Commercial BankingPay Details:$22.CADTD is committed to providing fair and equitable compensation opportunities... Show more

 • Promoted

Customer Experience Associate - Financial Services

TD BankVernon, Regional District of North Okanagan, CA
Part-time

Enhance customer journeys as a Customer Experience Associate in a part-time capacity.Support transaction processing and develop banking solutions through effective communication.In this financial s... Show more

 • Promoted

Customer Experience Associate

TD BankVernon, Canada
Part-time

Nous et certains tiers sélectionnés utilisons des technologies et des outils de suivi (témoins) pour recueillir des renseignements sur votre utilisation de ce site Web.Les témoins essentiels soutie... Show more

 • Promoted

Bilingual Customer Engagement Associate

BET99kelowna, bc, ca
Full-time

BET99 is Canada’s Premiere Online Sportsbook and Casino.Since launching in 2020, we have continuously innovated the online gaming landscape, rapidly growing our customer base and expanding our inte... Show more

 • Promoted

Customer Experience Manager - Gemini Group

Gemini Groupkelowna, bc, ca
Full-time

At GoldCare, we're on a mission to make healthcare smoother and smarter delivering cutting-edge information management software that empowers clinics, and providers to focus less on paperwork and m... Show more

 • Promoted

Customer Experience Associate - Order Management

Bunzl CanadaKelowna, Regional District of Central Okanagan, CA
Full-time

Drive customer satisfaction as a Customer Service Representative.Engage customers through effective communication, agile order entry, and coordination with internal teams to ensure seamless service... Show more

 • Promoted

Client Experience Counter Lead

Chanel, Inc.Kelowna, Regional District of Central Okanagan, CA
Full-time

Embrace the role of Counter Manager and deliver unparalleled client experiences in a luxury environment.Achieve sales targets while ensuring top-notch service and client satisfaction.As a full-time... Show more

 • Promoted

TD Customer Experience Associate Position

TDKelowna
Full-time

Elevate your career in banking with TD Canada Trust as a Customer Experience Associate in Kelowna, British Columbia.Focus on delivering exceptional customer service while managing financial transac... Show more

 • Promoted

Customer Experience Representative

IndigoVernon, Regional District of North Okanagan, CA
Full-time

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer‑focused people who can help bring our exciting mission to life in one of our more ... Show more

 • Promoted

Beauty Advisor — Elevate Customer Experience

Sally Beauty Holdings, Inc.Vernon, Regional District of North Okanagan, CA
Part-time

A leading beauty supplier in Vernon, BC is seeking a Sales Associate to provide excellent customer experiences and product knowledge.Candidates with a passion for beauty will thrive in this role, h... Show more

 • Promoted

Remote Benefits Sales Associate

Spade RecruitingArmstrong, CA
Remote
Permanent

Position Summary</strong></p><p>We are a well-established provider of supplemental benefits, dedicated to delivering value, transparency, and exceptional service to working famili... Show more