Talent.com
Royal Bank of Canada
Bilingual Home Advisor, RBC Advice CentreRoyal Bank of Canada • CALGARY, Alberta, Canada
Bilingual Home Advisor, RBC Advice Centre

Bilingual Home Advisor, RBC Advice Centre

Royal Bank of Canada • CALGARY, Alberta, Canada
29 days ago
Job type
  • Full-time
Job description

Job Description

** Please note: This is a nation-wide opportunity. Candidates are welcome to apply from any region **What is the opportunity?As an RBC Home Advisor, you will participate in the evolution of a new role in Canadian Banking. You will nurture and grow relationships with potential home buyers as you provide tailored guidance and support throughout their home buying journey. As an RBC ambassador, your primary directive is to add value by acting as the client’s primary contact and gateway to RBC colleagues and partners whom, with your lead, will help bring clients closer to realizing their home-ownership goals. Leverage your credit knowledge and relationship building expertise to create meaningful experiences that drive a high degree of client satisfaction and loyalty.What will you do?
  • Provide professional credit advice to assist while navigating the multiple stages of the home buying journey, which begins with contacting leads generated through online home journey tools such as True Home Affordability
  • Provide professional advice and education with an ability to address complex credit including leveraging existing home equity, switch ins and all RBC mortgage programs
  • Support full end to end mortgage fulfillment leveraging Casper and Linx
  • Establish a regular contact strategy and diligently update systems that enable the relationship
  • Deepen client relationships by guiding the client through the stages of the home buying journey: awareness, research, validation of home equity financing options and making a decision to proceed with a mortgage application
  • Use new and innovative tools such as video-enabled capabilities, screen share and advisor/client dashboards to enhance the client experience and relationship
  • Develop strong partner relationships to support mortgage referrals and application fulfillment
  • Fuel broader growth through opportunity spotting and warm introductions to RBC partners
  • Keep up to date on relevant RBC policies and procedures and ensure that due diligence is exercised accordingly
Please note: This position requires flexibility to work a variety of shifts during the hours of operation Monday to Friday from 9 AM - 8 PM, Saturday 10 AM - 6 PM (local time) What do you need to succeed?Must have
  • 2-3 years proven experience in the financial services industry, ability to provide complex credit advice including mortgage fulfillment
  • Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
  • A change and agile mindset, consistently delivering an exceptional client experience
  • Strong interpersonal skills that build trust, drive loyalty and proactively seek to nurture and develop client relationships
  • Excellent communication skills, time management, and prioritization and organizational skill
  • Digital literacy across a broad range of devices (i.e. smartphones, tablets, laptops, etc.)
  • Flexibility to provide advice and service during evenings and weekends
  • Ability to work independently as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem solving skills
  • Must be able to meet with the technological and confidentiality requirements of the role (i.e. private and quiet space, Internet connectivity, etc.)
Nice to have
  • Previous relationships management experience within the financial or service industry
  • Desire to build exceptional client experiences across multiple channels (i.e. phone, chat, email, etc.)
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial servicesACDIPOSTINGSJob SkillsAdditional Job Details

Address:

7101 AV DU PARC:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-10-07

Application Deadline:

2026-10-31Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Create a job alert for this search

Bilingual Home Advisor, RBC Advice Centre • CALGARY, Alberta, Canada

Similar jobs

Bilingual Client Relations Advisor (Remote)

Driven Brands Inc.Calgary, AB, CA
Remote
Full-time

A leading automotive service provider is seeking a remote bilingual Client Relations Advisor.In this role, you will handle customer calls, manage appointments, and ensure a high level of customer s... Show more

 • Promoted

Remote Bilingual Sales Development Agent

SOVRACalgary, AB, CA
Remote
Full-time

Become a Remote Bilingual Sales Development Agent focused on public procurement.Engage directly with government agencies in Ontario through thoughtful outreach and market insights.This role offers ... Show more

 • Promoted

Benefits Advisor Remote - Okotoks

HMG Careersokotoks, ab, ca
Remote
Full-time

Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours? Our ideal candidate embodies qualities such as adaptability, trainability, and a ... Show more

 • Promoted • New!

Remote Mortgage Advisor - Base + Commission

Ratehub.caCalgary, AB, CA
Remote
Full-time

A leading mortgage brokerage in Alberta is seeking a Mortgage Agent to convert leads into closed mortgage transactions.The role requires 3+ years of mortgage sales experience and offers a competiti... Show more

 • Promoted

Bilingual Quebec Licensed Insurance Advisor (Remote)

PolicyMeCalgary, AB, CA
Remote
Full-time

Join us at PolicyMe! We're modernizing insurance and we'd like your help.The Canadian insurance landscape has remained largely unchanged for decades and we are in the process of changing that.We're... Show more

 • Promoted

Bilingual Remote Banking Support Agent

Crypto & ReviewsCalgary, AB, CA
Remote
Full-time

A major financial institution is seeking a customer service representative to work from home, providing assistance to clients in both French and English.You will respond to inquiries, help customer... Show more

 • Promoted

Virtual Bilingual Client Registrar Role in Ontario Healthcare

Saint Elizabeth Health CareCalgary, AB, CA
Full-time

Become a Bilingual Client Registrar, offering essential virtual support to healthcare providers and patients in Ontario.This role is an excellent opportunity to utilize your language skills for imp... Show more

 • Promoted

CIBC Mortgage Advisor - Client Engagement Specialist

Canadian Imperial Bank of CommerceCalgary, AB, CA
Full-time

Transform lives as a Mortgage Advisor with CIBC, focusing on client engagement and community growth.Leverage your relationship-building skills to make interactions impactful.As a Mobile Mortgage Ad... Show more

 • Promoted

Remote Bilingual Customer Advocate (EN/FR)

NTT DATA, Inc.Calgary, AB, CA
Remote
Full-time

A global technology services leader is seeking a Remote Bilingual Customer Service Representative (English/French) to provide exceptional service as the first point of contact for customers.The ide... Show more

 • Promoted

Bilingual Senior Specialist in Client Relations and Engagement

Canada Mortgage and Housing CorporationCalgary, AB, CA
Permanent

Join as a Bilingual Senior Specialist focusing on client relations for multi-unit mortgage loans.Engage with lenders and internal partners to elevate client service in a hybrid model.In this perman... Show more

 • Promoted

Bilingual Claim Manager

Empire Lifecalgary, ab, ca
Full-time +2

Location: Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $98,580.This TTC range... Show more

 • Promoted

Remote Benefits Advisor — Build Relationships & Grow

American Income Life: AOCalgary, AB, CA
Remote
Full-time

American Income Life: AO is seeking a motivated Benefits Representative to work from home, focusing on building client relationships and delivering exceptional service.With a commitment to providin... Show more

 • Promoted

Bilingual Customer Service Advocate - Remote (Insurance)

Empire Life Investments Inc.Calgary, AB, CA
Remote
Temporary

A leading insurance company in Canada is seeking a Bilingual Customer Service Representative for a 12-month contract.This role involves providing exceptional service while responding to various cus... Show more

 • Promoted

Independent Financial Advisor — Build Your Own Practice

Sun LifeCalgary, AB, CA
Full-time

A leading financial services company is seeking individuals to become financial advisors.This commission-based role allows you to manage your own business while providing personalized financial sol... Show more

 • Promoted

Advisor Service Centre Representative Bilingual- Calgary

Fidelity InternationalCalgary, AB, CA
Full-time

Job Description****You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.Current work authorization for Canada is required for all openings**At Fidelit... Show more

 • Promoted

Bilingual Remote Sales Specialist — Commission

FinanceitCalgary, AB, CA
Remote
Full-time

A financing provider in Canada is seeking a Bilingual Sales Specialist to establish connections with merchants and borrowers.This remote, commission-only role offers an opportunity to drive growth ... Show more

 • Promoted

Remote Bilingual Customer Service Associate Role

Medline Industries, LP.Calgary, AB, CA
Remote
Full-time

Join Medline Canada as a Remote Bilingual Customer Service Associate and take part in improving healthcare experiences.Your exceptional communication and problem-solving skills will be critical to ... Show more

 • Promoted

Insurance Advisor in Okotoks, AB

Western Financial GroupOkotoks, AB, Canada
Full-time

Elevate your career with Western as an Insurance Advisor in Okotoks.Engage with customers to provide quotes and support for home and auto policies every day.As an Insurance Advisor, youll build str... Show more

 • Promoted

Remote Bilingual RN – Telehealth Triage (Ontario)

Saint ElizabethCalgary, AB, CA
Remote
Full-time

A leading healthcare provider is seeking a Bilingual Registered Nurse to provide virtual triage and health information in Ontario.This role is fully remote, offering a chance to make a difference i... Show more

 • Promoted

Remote Travel Advisor (Bilingual EN/FR)

ConvergysCalgary, AB, CA
Remote
Full-time

Une entreprise de services clients recherche un représentant du service client bilingue (français/anglais) pour fournir un soutien à la clientèle à distance.Les responsabilités incluent la vente de... Show more