Talent.com
BMO
Customer Service RepresentativeBMO • Corner Brook, Newfoundland and Labrador, Canada
Customer Service Representative

Customer Service Representative

BMO • Corner Brook, Newfoundland and Labrador, Canada
2 days ago
Salary
CA$34,750.00 yearly
Job type
  • Part-time
Job description
Application Deadline:

07/19/2026

Address:
1 West Street

Job Family Group:

Retail Banking Sales & Service

This role is part-time with 24 guaranteed hours per week

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and customer inquiries.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Escalates complex or unresolved customer situations to managers as required.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer's experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall customer experience.
  • Contributes to business results and the overall experience delivered.
  • May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.
  • Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:
  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers' individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).
Salary :

$34,750.00 - $44,900.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: ://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at ://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Create a job alert for this search

Customer Service Representative • Corner Brook, Newfoundland and Labrador, Canada

Similar jobs

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Corner Brook, NL, Canada
CA$75.00 hourly
Remote
Full-time +1

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to... Show more

 • Promoted

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Corner Brook, NL, Canada
CA$75.00 hourly
Remote
Full-time +1

Job Title: Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to part... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausCorner Brook, NL, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customer Service Associate

Kent Building SuppliesCorner Brook, NL, CA
Permanent

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.Process customer trans... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingCorner Brook, Newfoundland and Labrador
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausCorner Brook, NL, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausCorner Brook, NL, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Service Technician for Fuel Dispensing Equipment

Petro Service LimitedCorner Brook, NL, CA
Full-time

Step into a rewarding opportunity as a Service Technician focused on fuel dispensing equipment maintenance.This role requires travel across Newfoundland to deliver first-class service to customers.... Show more

 • Promoted

Earn up to $400 per Day by Playing Games and Taking Surveys

AlmediaMcIvers, Newfoundland and Labrador, Canada
Full-time

Since its launch 5 years ago, over 50MN users have earned and withdrawn over $150MN! The platform is rated 4.TrustPilot with over 230k+ reviews, establishing Freecash as one of the highest rated op... Show more

 • Promoted

Service Technician

Petro Service LimitedCorner Brook, NL, CA
Full-time

Established in 1985, Petroservice evolved from rebuilding gas pumps to being one of the fastest growing Petroleum Service providers servicing clients from Alberta to Newfoundland.Our customers incl... Show more

 • Promoted

Global Remote Recruiter | Earn $3k-$11k per Placement

RecXchangeCorner Brook, NL, CA
Remote
Part-time

A global recruiter collaboration platform is seeking independent recruiters to work remotely from anywhere.As a Remote Recruiter, you will access live vacancies and submit candidates, earning betwe... Show more

 • Promoted

Customer Service - Work from Home - 50k-60k / Year

Spade RecruitingCorner Brook, Newfoundland and Labrador
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausCorner Brook, NL, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

On Call Casual Employee

Qalipu First NationCorner Brook, NL, CA
Full-time

Job Title: On-Call Casual Employee.Location of positions: Corner Brook.Hours of Work: As Required, Office Hours: 8:30 am to 4:00 Monday to Thursday & 8:30 to 12:30 pm, Friday.Rate of Pay: As per ba... Show more

 • Promoted

Retail Customer Experience Specialist

Kent Building SuppliesCorner Brook, NL, CA
Full-time

A leading retail building supply chain in Corner Brook is seeking Customer Service Associates to interact with customers and manage transactions efficiently.Responsibilities include processing sale... Show more

 • Promoted

Part-Time Team Lead: Flexible Hours, PTO & Growth

RCL - Reitmans Canada Ltd/LtéeCorner Brook, NL, CA
Part-time

A leading retail company is seeking a part-time Team Lead for the Corner Brook Plaza.In this role, you will support the Management Team to achieve sales and profit goals, manage daily operations, a... Show more

 • Promoted

Sales Representative - 60k / Year - Remote

Spade RecruitingCorner Brook, Newfoundland and Labrador
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Customer Service Representative (Corner Brook)

Circle KCorner Brook, NL, CA
Full-time

Store 6002312: 3 Main Street, Corner Brook, Newfoundland and Labrador A2H 7L6.Customer Service Representative.Opportunities for fast career advancement.Years of service Recognition program.Supporti... Show more

 • Promoted

Retail Store Lead: Elevate Sales, Service & Team Growth

Kent Building SuppliesCorner Brook, NL, CA
Full-time

A leading retail building supply chain in Corner Brook is seeking an experienced Assistant Store Manager.This role involves overseeing operations, driving sales performance, and supporting team dev... Show more

 • Promoted

Kitchen Installation Solutions Sales Pro

Kent Building SuppliesCorner Brook, NL, CA
Full-time

A prominent retail building supply chain in Newfoundland and Labrador is looking for an Installation Service Sales Specialist.This role focuses on assisting customers and building relationships by ... Show more