Business Analyst

Are you passionate about bridging business, design, and technology to create scalable, consistent digital experiences? As a Business Systems Analyst for Manulife’s Global Design System (GDS), you will translate business and product objectives into actionable requirements that guide the development of components, patterns, templates, and tokens used across Web, Mobile, and Native platforms.

This role is ideal for someone with strong analytical skills, a deep understanding of design systems, and experience working collaboratively in cross‑functional product teams. You’ll work closely with designers, engineers, and product managers to ensure our design system supports accessibility, brand consistency, and technical feasibility at a global scale.

Position Responsibilities

• Partner with Design Leads, Technical Leads, and Product Managers to capture, clarify, and translate business and product needs into clear, actionable design system requirements.

• Document functional and non‑functional requirements for components, patterns, templates, and tokens—covering dependencies, edge cases, and accessibility needs.

• Facilitate discovery sessions and design system intake reviews with global design, engineering, and business stakeholders.

• Synthesize segment input to define global requirements and route non‑global needs to sub‑libraries where appropriate.

• Evaluate contribution requests from segment IT and HCD leads for completeness, quality, and alignment with global standards.

• Maintain clear, accurate Zeroheight documentation and Figma specifications as the source of truth for GDS assets.

• Apply working knowledge of Figma libraries, Storybook, component architecture, and accessibility (WCAG 2.2 AA) to validate requirements and guide design/technical discussions.

Required Qualifications

• 3–5 years of experience as a Business Analyst, Systems Analyst, or similar role within digital product or design‑system teams.

• Direct experience with design systems (enterprise or global preferred).

• Strong understanding of UX/UI design and front‑end development practices, including Figma, Storybook, and component‑driven development.

• Proven ability to write clear, comprehensive documentation for both technical and non‑technical audiences.

• Experience in Agile environments, including backlog management and running refinement sessions in Jira/Confluence.

• Excellent facilitation and communication skills, with the ability to bridge business, design, and technical perspectives.

Preferred Qualifications

• Ability to manage multiple priorities across global time zones and business lines.

• Familiarity with design tokens and accessibility best practices.

• Experience working in a global enterprise or financial services organization.

• Background in UX strategy, service design, or front‑end development.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact <.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact < for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact < for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.