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Associa
Customer Service RepresentativeAssocia • Surrey, BC, CA
Customer Service Representative

Customer Service Representative

Associa • Surrey, BC, CA
1 hour ago
Job type
  • Full-time
  • Quick Apply
Job description

We at Associa, one of BC’s largest Property Management companies, are excited to welcome a Customer Service Representative to support our growing and diverse portfolio of strata clients.

This position plays a key role in assisting customers with any inquiries or issues they may have whether by phone, email, or in person. It requires a service-oriented mindset and a friendly, personable approach to each interaction.

This role is based in our Surrey Branch, ideal for individuals who are passionate about helping others and eager to build a career in customer service.

Job Duties and Responsibilities Duties include but are not limited to:

  • Coordinate with customers to resolve any billing inquiries, account verification, balances and other inquires with homeowner accounts. i.e. process for waiving fees/fines, charges to accounts, accounts number and or balance. Also answer basics questions regarding TownSq.
  • Act as the first point of contact for customers seeking help with products or technical issues over the phone, through email or office walk ins.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Respond to assigned customer service email boxes within 24-48 hours
  • Other duties as assigned.

Requirements

  • High School diploma or GED required
  • 2–3 years of customer service or closely related experience
  • Tech-savvy – must be comfortable using Microsoft Office Suite including Teams, GoToMeeting, and Outlook
  • Proactive mindset – able to take initiative when handling calls and responding to emails
  • Friendly and approachable personality

Benefits

Competitive Salary & Comprehensive Benefits Package, including:

  • Paid Personal Days
  • Paid Sick days
  • Paid Vacation
  • Extended Heath and Dental
  • Benefits Plus
  • Certified "Great Place to Work" by employees 7 years in a row!

    If you have the skills to succeed in this position please send your resume today!
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Customer Service Representative • Surrey, BC, CA

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