Bilingual Account Resolution Specialist (Commercial Collections)

Location:Mississauga, ON, CA, L5N 0B3

Position Type: Professional

Position: Permanent – full-time. This posting is for an existing vacancy

Salary Range: $54,400 - $75,000 CAD (annual)

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Do you believe that people are the key to the success of an organization? Are you someone who wants to make an impact on the bottom line of our business and that of our customers? Do you want variety, unique challenges, and opportunities to grow? Do you want to offer value to several areas of the business and the opportunity to learn multiple areas of organization? If yes, keep reading to find out how you can be a part of the team here at Volvo Financial Services, a part of the Volvo Group.

What You Will Do

In this role, you will support customers and dealers throughout all phases of the customer service and account resolution process for the trucks, construction equipment, and coaches manufactured by the Volvo group and financed by VFS. You will handle customer inquiries, manage overdue accounts, and help resolve issues with urgency and professionalism. This position requires strong organization, energy, and the ability to multitask in a fast‑paced environment. You will also work closely with teams across the business—including sales, credit, repossession, remarketing, end‑of‑term, special assets, accounting, legal, and capital markets—to ensure accurate account management and timely customer support.

You will work in a collaborative, on-site, office-based environment at our location in Mississauga, Ontario, partnering daily with colleagues and dealer partners to resolve customer situations. We celebrate wins and learn from challenges, transforming together to stay flexible, fast, and customer focused. During training you will be expected to work from our Aurora, ON location.

Key Responsibilities:

• Display a high degree of integrity, trustworthiness, and professionalism, listening carefully to customers' needs and displaying empathy to provide the best service possible, escalating issues to the next level of authority and taking initiative to assist others.
• Consistently adhere to standards to provide accurate and timely identification of commercial customer and dealer issues along with appropriate resolution, including but not limited to payout quotes, audit balance confirmations, plating letters and account reconciliations/amortization schedules.
• Be the point of contact for lease assumption/loan takeover, information gathering and document processing.
• Administer insurance process, including certificates’ status and compliance follow-up.
• Manage a portfolio of customer accounts to ensure delinquent payment & insurance coverage irregularities return to a level of acceptable compliance as quickly as possible.
• Determine the cause of default or delinquency and negotiate arrangements through payments, modifications, or repossession when warranted.
• Make discretionary decisions upon each account as to the likelihood of succeeding through the total obligation and assistance that will be needed through this process.

What You Bring

• Must be bilingual, verbal and written in French.
• BA/BS in Business or related field, or equivalent work experience in the financial services industry.
• 3-5 years progressive asset account management and/or collections experience in commercial banking, consumer lending or equipment leasing
• Excellent organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
• Strong written and verbal communication skills.
• Strong proficiency in Microsoft Office Suite (Word, Excel, etc.)

What’s in it for you?

In addition to being part of a high-performing team in a fast-paced, rewarding environment, our benefits package also includes the following:

• Competitive compensation package including eligibility for a discretionary company bonus
• Generous RRSP employer matching contributions
• Group health, dental, LTD insurance, and EAP program
• Career development with global prospects
• A dedicated Health & Wellbeing program
• Volvo Group University for professional and personal development
• The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents

Volvo Financial Services is an on-site business, and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

What You Can Expect From Volvo

Join us and enjoy a rewarding experience - our team benefits from competitive salaries, eligibility for company bonus, comprehensive health and dental coverage, a Group RRSP to help you plan for the future, and access to our Employee Assistance Program for extra support when you need it.

We encourage your growth through courses at Volvo Group University or with tuition reimbursement and ensure you have plenty of time to recharge with our generous vacation policy. You’ll also find a welcoming, inclusive environment where everyone is invited to participate in meaningful community initiatives and truly feel at home.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered inGothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

What’s in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

Ready for the next move?

If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you.