ADS Level 5 - Client Services Representative - Veterinary Teaching Hospital - Atlantic Veterinary
- Temporary, Part-time
The Veterinary Teaching Hospital at the Atlantic Veterinary College is seeking applicants to fill a part-time, term Client Services Representative position.
The Veterinary Teaching Hospital is staffed by client services representatives seven days a week, between the hours of 7:00am/7:30am and 11:00pm. We are currently in need of a Client Services Representative to work Saturdays 7:30am-2:45pm.
The Client Services Representatives working on the weekends are responsible for answering phone calls (many of which will be of an urgent/emergent nature for a primary emergency service) and triaging those phone calls appropriately to the staff working in the hospital. They are also responsible for other reception duties including, but not limited to, greeting clients, receiving patients, many of which may be unstable, and for collecting deposits and payments for procedures performed.
RESPONSIBILITIES:
Process routine scheduled and emergency hospital admissions
Schedule appointments and relay all necessary information to clients regarding their animal’s expected visit to the VTH
Process emergency referral requests and gather all necessary referral documentation via phone, in-person, and email
Answer, triage, and direct routine and emergency calls appropriately and efficiently that come in through the main VTH phone lines
As a primary point of