Job Description
What is the Opportunity?Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.What Will You Do?Perform system health check, monitoring, alerting, and corresponding action as required.
Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification.
Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.
Responsible for ensuring the production and maintenance of high quality support documents and processes.
Promotes innovative and improved methods of working, and implements best practices.
Participate in walkthrough reviews of project release hand over, specifications, programs, Implementation plans, and PIV test plans.
Write SQL queries against database and generate reports.
Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.
Excellent interpersonal and communication skills (verbal and written)
Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
Strong experience in troubleshooting.
Understanding of one or more of the following: programming languages, databases, platforms, code management tooling, and/or web technologies.
Experience with SRE (Site reliability Engineering) Tools such as PagerDuty.
Knowledge of SQL.
Experience with architecture/process workflow analysis and design.
Familiarity with ITSM.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:
TorontoCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
RegularPay Type:
SalariedPosted Date:
2026-03-30Application Deadline:
2026-06-30Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent Community
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Senior Support Analyst • TORONTO, Ontario, Canada
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