*Bilingual Customer Service Representative (Insurance) WTL, ONRecrute Action • Waterloo, ON, ca

•Bilingual Customer Service Representative (Insurance) WTL, ON

Recrute Action • Waterloo, ON, ca

11 days ago

Job type

Full-time

Temporary

Quick Apply

Job description

Job Description

Start Date : February 2, 2026

Bilingual Customer Service Representative (Insurance)

Bilingual customer service role in the insurance industry, supporting group benefits clients in a high-volume contact center. Hybrid work model with offices in Montréal, Halifax, and Waterloo. Ideal for detail-oriented professionals fluent in English and French, with strong communication skills and experience navigating digital tools.

What is in it for you :

Hourly salary of $24.35.
6-month contract.
Full-time position : 37.50 hours per week.
Rotating shifts between 8 AM and 8 PM EST.
In-office presence required from Tuesday to Thursday.
Remote work available on Mondays and Fridays.
Positions Requested : 15-22.

Responsibilities :

Handle approximately 50 inbound calls daily, assisting clients with inquiries related to group insurance plans.

Deliver accurate, timely information on products and services in both English and French.

Follow up on requests from internal and external clients with professionalism and empathy.

Navigate multiple systems and tools confidently to resolve client issues.

Maintain high standards of service quality and confidentiality.

Participate in a 9-week training program, including classroom and practical sessions.

Contribute to a positive and inclusive team culture focused on continuous improvement.

Meet performance targets and adapt to evolving client needs and business priorities.

Use problem-solving and research skills to handle complex requests efficiently.

What you will need to succeed :

High school diploma is required.

College or university education is considered an asset.

Bilingual in English and French to support clients in both languages.

1 year of customer service experience in a contact center, administrative, retail, or service-based environment.

Proficiency with Microsoft Office tools, especially Outlook and Teams.

Ability to work across multiple applications simultaneously.

Strong communication and interpersonal skills.

Demonstrated ability to learn quickly and apply new information.

Comfortable with rotating schedules and meeting service-level goals.

Reliable home setup including Ethernet connection and a private, quiet workspace.

Experience in group benefits, insurance, or with Salesforce is an asset.

Positive, friendly, and adaptable approach to customer interactions.

Track record of thriving in fast-paced and dynamic environments.

Why Recruit Action?

Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# MFCJP0001603

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Bilingual Customer Service Representative • Waterloo, ON, ca

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