Communications Consultant, Tenant Marketing & Communications

What we offer

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Three weeks paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount;

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements

Make a difference

Are you a skilled and experienced communicator looking for an opportunity to help build a better Toronto for all? Are you a keen strategic thinker with an exceptional portfolio of written work? Do you have a proven track record of developing long-term communications plans that build a narrative with opinion leaders? Are you a dedicated and skilled team player looking for a new challenge with a high profile public sector organization?

We are currently looking for a Communications Consultant to serve on our Tenant Communications team. In this role, you will report to the Manager, Tenant Marketing & Communications, and provide communications services to support Toronto Community Housing’s strategic communications objectives, business priorities, and reinforce TCHC’s tenant-focused culture. We are hiring for a 5 months contract and a 6 months contract.

What you’ll do

• Write, edit, and publish communication materials aimed at tenants, staff, the media, stakeholders and the general public
• Provide strategic communications counsel to corporate divisions, project leads and unit managers
• Prepare key messages, presentations, speaking notes, and handouts to ensure maximum effectiveness and consistency with strategic priorities
• Prepare a range of communications including: digital and social media content, news releases, speeches, web copy and media kits
• Develop communication plans and strategies that support the company’s strategic priorities
• Maintain good working relationships with internal and external contacts and proactively identify communications opportunities.
• Represent Toronto Community Housing with community agencies and private sector partners in planning and executing joint communications
• Represent Toronto Community Housing interests with various stakeholders, including community agencies, tenants, the public and the media
• Monitor and measure the effectiveness of various communications tactics, messages, and approaches
• Provide counsel and support to executive, managers and staff with respect to media and other communications initiatives
• Implement and manages content and communication vehicles that promote two-way communication with residents and the public
• Proactively works with management and liaises with other members of the Tenant Marketing and Communications team in identifying potentially contentious issues in order to prepare key messages and execute appropriate communications strategies
• Proactively works with manager to identify potential contentious issues and prepare key messages and appropriate communications and issues management strategies
• Recommend strategies to minimize risk and maximize understanding of Toronto Community Housing’s initiatives, policies and programs
• Identify opportunities to create events that reflect and reinforce Toronto Community Housing’s strategic priorities
• Provide event support, including by taking photos/videos for corporate products, coordinating event logistics, and liaising with external vendors

What you’ll need

• Degree from a recognized university or college in English, Corporate Communications, Social Sciences, Public Relations, Media Communications, Digital Communications, or Journalism, or equivalent combination of post-secondary education and job experience
• 3 to 5 years strategic communications and digital experience, including 2 to 3 years strategic communications experience with business writing, digital and social media communications, stakeholder relations
• Demonstrated experience in developing and writing print and digital content, social media content, communications plans, blogs, briefing materials, Q&A, speaking notes and other communication tools
• Experience conceiving and developing communications, social media and digital communications strategies
• Demonstrated ability to deliver expected outcomes in a results-oriented environment with multiple projects, strict deadlines and changing or competing priorities
• Excellent organizational skills with a high level of attention to detail
• Strong networking and relationship building skills
• A strong team player who is also able to work independently
• High degree of judgment and discretion; ability to analyze, problem solve and mediate complex situations with multiple stakeholders
• Exceptional writing and editing, project management and presentation skills
• Experience developing and implementing digital content strategies.
• Demonstrated excellence in verbal communication, interview and research skills.
• Creative, flexible and innovative approach to meeting the communications needs of a complex organization
• Knowledge of community development principles and a solid understanding of key social issues faced by Toronto Community Housing staff, residents, stakeholders and partners
• Proficient with computer applications including Adobe Creative Suite, MS Word, Excel, PowerPoint, SharePoint, Canva, Drupal, Sprout Social, etc.
• Ability and sensitivity in providing respectful service to diverse populations
• Experience in community engagement and community advocacy
• Knowledge of city councilors and stakeholder relations would be an asset
• Experience shooting and editing still photographs and video would be an asset.
  

What’s next

Once you apply, we’ll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

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