Guest Service Agent

Take the next step in your hospitality career as a Guest Service Agent at a dual-brand Marriott hotel, where no two days are the same. You’ll be at the heart of the guest experience, welcoming travelers, solving problems, and supporting operations across two unique brands.

If you’re passionate about creating memorable guest experiences, enjoy connecting with people, and are looking for a role where you can learn, grow, and shine, this is the opportunity you’ve been waiting for.

Job Type: Full-Time

Rate of Pay: $23.34 to $25.93 per hour

What do we offer?

• Hotel Discounts (At both Marriott and Easton’s Group of Hotel properties
• Pension Plan
• Health & Dental Benefits
• Associate Meals
• Personal & Anniversary Days
• Career Development

What You Bring to Our Team:

• Passion for hospitality and a strong commitment to delivering outstanding guest experiences
• Excellent customer service, interpersonal, and communication skills to enhance guest satisfaction scores (GSS)
• Strong problem-solving skills with the ability to handle guest concerns and support service recovery
• Ability to multi-task and remain organized in a fast-paced environment while maintaining attention to detail
• Positive attitude and team-oriented mindset, with a willingness to support colleagues and contribute to a great work environment
• Proficiency with hotel property management systems (PMS) and Microsoft Office applications is an asset
• Previous hospitality experience preferred; a diploma or degree in Hospitality, Business, or a related field is an asset

In This Role, You Will:

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest requests; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

About the Hotel: Four Points & Element Toronto Airport is a dual-branded property owned by Easton’s Group of Hotels. This new, eco-friendly hotel is a dual branded property that shares one building with the Four Points by Sheraton Toronto Airport. The fusion of our Marriott hotels allows guests to take advantage of extra amenities like an on-site café, Moment’s restaurant, an indoor pool and whirlpool, a patio for summer BBW’s and over 10,000 square feet of banquet space. Offering fully equipped kitchens, comfortable Westin heavenly beds and sustainable practices such as water filtration systems, shareable bikes and electric car charging stations, you have everything you need to be at your nest, whether you’re visiting Mississauga, Ontario, for a weekend getaway or an extended stay.

About Easton’s: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry–renowned brands such as Marriott/Starwood, Hilton and IHG. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

Accessibility & Accommodation:

Four Points & Element Toronto Airport is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.

Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.