Client Relationship Manager

Manulife is looking for someone who brings strong relationship‑building skills, deep knowledge of Group Retirement Services, and a passion for helping clients navigate complex decisions with confidence.

In this position, you’ll have the opportunity to become a trusted partner to plan sponsors, support their governance needs, and influence meaningful outcomes through tailored recommendations and strategic guidance. If you’re motivated, flexible, and excited to grow as a consultative expert in the retirement space, we’d love to hear from you.

Position Responsibilities:

• Build and maintain strong relationships with clients and market sources.

• Work with our clients to ensure they are completely satisfied with our products and services

• Support their plan governance by recommending solutions

Required Qualifications:

• Demonstrate initiative, motivation and accountability

• Expert consultative selling and negotiation skills

• Ability to analyze complex relationships and complete goals

• Strong business sense and presence

• Ability to clearly communicate, build rapport and effectively partner with internal and external business partners.

• Demonstrate flexibility and resilience in a changing environment

• Develop strategy, goals and display the capability to adjust, regardless of obstacles or circumstances

• Strong knowledge of Group Retirement Services and products.

• Hold a valid Driver’s license and own their own vehicle

• Hold the RPA or CEBS designation or must be willing to obtain within 18 months of hire.

Preferred Qualifications:

• RPA designation

• 4-5 years post secondary education

• Strong communication & presentation skills

• Strong knowledge in Group Retirement Products within the financial industry

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.