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International Financial Group
Operations OfficerInternational Financial Group • Toronto, Ontario
Operations Officer

Operations Officer

International Financial Group • Toronto, Ontario
30+ days ago
Job type
  • Full-time
Job description
Our client, a top banking client in Canada is looking to hire an Operations Officer role for their team with a contract of 12 months which is renewable. This role once a week in the office for their Toronto office.
  • Manages steady state Athena chatbot activities such as maintenance coordination and issue management
  • Designs, contributes to and executes the framework for Procurement Policy non-compliance identification and resulting action plans
  • Operates the Bank's procurement technology solutions for: Consulting existing supplier/contract records/purchase orders, invoices to ensure accuracy of ticket resolution
  • Reviews, approves, follows Standard Operating Procedures documentation to ensure data quality and consistent delivery of service according to established Operating Level Agreements (OLAs)
  • Makes recommendations for improvements to procurement technology product managers. Oversees their team to establish, maintain, and recommend process improvements
  • Designs, prepares, and oversees the distribution of reports that monitor Global Procurement Policy compliance and operational KPIs
  • Leads, supervises and assigns Cross Functional Initiatives across the department
  • Seeks agreeable and timely resolution to issues escalated to them by their team, suppliers, or other internal/external stakeholders
  • Sets goals, objectives, KPIs, and assigns work to direct reports while providing them with guidance, coaching, and mentoring to execute on their development plans.

Must have skills:
  • 3+ years of experience as an Operations Lead (ideally in customer service, back office)
  • 2+years' demonstrated experience in project management methodology and techniques, performance evaluation and change management
  • Highly proficient with Microsoft Office (Word, PowerPoint, Visio) and Excel (able to write formulas, effectively use lookup & references functions, logical functions and text functions at a minimum)
  • 2+ years' experience developing dashboards and/or reports (PowerBI or Tableau)
  • 2+ years' experience developing processes, procedures and manuals from an operational perspective.

Nice to have skills:
  • Experience in procurement and supplier management
  • Experience with Coupa, Icertis or other eProcurement software.

If you are qualified and interested in discussing this role in more detail, please submit your resume to priyanka2@ifgpr.com
For other opportunities please visit www.ifg-global.com
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Operations Officer • Toronto, Ontario

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