Customer Service Representative (CSR)

Customer Service Representative (CSR)

Location: Airdrie, Alberta
Employment Type: Full Time Seasonal
Season: May 2026 to September 2026

Want a customer facing role that is energetic, rewarding, and never boring? Ready to be part of Canada’s largest RV dealer where your work directly helps customers create once in a lifetime travel experiences?

We are hiring Full Time Seasonal Customer Service Representatives to be the friendly and professional face of our Airdrie AB location during our busy peak season.

Why This Role Stands Out

• Front facing people first role with real impact

• Fast paced environment ideal for those who enjoy staying busy

• Travel and lifestyle focused industry

• Supportive team culture that values reliability and positivity

• Strong customer service experience that supports future career growth

What You Will Be Doing

• Welcome and assist customers with a confident and friendly approach

• Explain RV rental details clearly and professionally

• Complete pick up and return paperwork accurately and efficiently

• Demonstrate RV features including Truck Campers and Motorhomes at pick up

• Inspect and check in returned RVs

• Resolve customer questions or concerns with empathy and solutions

• Collaborate with other departments to keep operations running smoothly

What Makes You a Strong Fit

• Friendly approachable and professional

• Strong communication and problem solving skills

• Reliable punctual and takes ownership of responsibilities

• Comfortable working weekends and peak seasonal hours

• Thrives in a fast paced customer focused environment

• Enjoys working with international customers

• German or Dutch language skills are an asset but not required

WHY JOIN OUR TEAM

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

• Opportunities for career growth and development
• Corporate discounts on computers, flights, hotels, etc.
• Employee/Family Bursary Program
• Friendly and supportive work environment and an ambitious team
• Discounts on RV purchases, rentals and parts
• Company events focused around social action and getting together as a team

Fraserway RV is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.

If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be considered.

We thank all candidates for applying; however, only those selected for an interview will be contacted.