Service Manager

"#INDHP"

Lead the Way at Fraserway RV – Abbotsford, BC - Join the team as our Service Manager.

Are you ready to take the next big step in your leadership journey? Fraserway RV is seeking a dynamic and driven leader to oversee operations at our flagship dealership in Abbotsford, BC—our largest and most prominent location.

This is more than just a job—it's a chance to make your mark with Canada’s largest RV dealer. Whether you're looking to grow your leadership career or bring your experience to a new challenge, this role offers the opportunity to drive performance, inspire teams, and shape the future of our top-performing dealership.

Join a company where leadership is valued, innovation is encouraged, and your contributions truly matter.

Ready to start your journey with Fraserway? We’d love to hear from you!

About the Role – Service Manager

We’re looking for an experienced Service Manager to lead and inspire the Service Department at our flagship dealership. In this key leadership role, you’ll be responsible for overseeing all aspects of service operations—ensuring exceptional customer experiences, partnering with Sales and Parts departments, while driving performance and operational excellence.

As the Service Manager, you will lead a skilled team of technicians and service staff, fostering a culture of collaboration, accountability, and continuous improvement. You’ll be responsible for managing workflow, quality assurance, and productivity, while also supporting the professional development of your team. This role is ideal for a proactive leader who thrives in a fast-paced environment and is passionate about delivering outstanding service.

Key Responsibilities:

• Provide overall leadership and strategic direction for the day-to-day operations and scheduling of the Service Department.

• Establish and maintain high standards of quality assurance across all shop functions, ensuring consistent service excellence and adherence to company expectations.

• Oversee the timely and efficient completion of all maintenance and repair work, ensuring optimal workflow and minimal downtime.

• Collaborate with and guide technicians on service requirements, prioritizing tasks to meet customer and business needs.

• Deliver outstanding customer service by addressing inquiries and concerns in a professional, solutions-focused manner.

• Conduct regular performance evaluations for service staff, supporting career development and performance improvement.

• Provide ongoing coaching, mentoring, and leadership to service personnel to build a high-performing, engaged team.

• Ensure departmental compliance with company standards in areas such as cost control, safety, waste reduction, quality assurance, and timely service delivery.

• Lead workforce planning and resource allocation for the Service Department, ensuring appropriate staffing levels to support operational efficiency.

• Monitor and evaluate departmental performance against established KPIs, implementing corrective actions as needed to meet service and productivity goals.

• Oversee recruitment, onboarding and performance management in alignment with company HR practices.

• Foster a positive and collaborative work environment by modeling ethical behavior and professionalism in all interactions with staff, customers, and suppliers.

• Lead problem-solving initiatives to support continuous improvement and maintain effective working relationships across departments.

• Develop, refine, and implement service-related policies, procedures, and systems to drive departmental success and operational consistency.

• Monitor and manage the financial performance of the Service Department, ensuring alignment with budgetary targets and business objectives.

• Analyze and report on departmental performance metrics, including daily, monthly, and annual KPIs and service trends.

• Track and assess service delivery metrics to ensure high levels of customer satisfaction and operational efficiency.

• Review departmental reports to evaluate service operations and implement strategies for continuous improvement.

• Ensure compliance with all company policies and procedures among Service Department staff.

• Maintain a safe, clean, and organized shop environment in accordance with company and industry standards.

• Perform additional duties and projects as assigned to support the success of the dealership.

Qualifications & Requirements – Service Manager

Education & Technical Background:

• A diploma or degree in business administration, automotive technology, or a related field is preferred and will be considered a strong asset.
• Post-secondary diploma or degree in a mechanical, technical, or related field is preferred.
• Proven mechanical aptitude with a strong understanding of repair techniques and service operations.
• Background in the RV or automotive industry is a strong asset.

Experience:

• Minimum of 5 years of leadership experience in a technical or service-oriented environment.
• Demonstrated ability to lead, develop, and manage high-performing teams.
• Experience overseeing routine maintenance operations and managing shop workflows.
• Familiarity with inventory control practices and procedures.

Leadership & Operational Skills:

• Values-driven leader, who has accomplished experience in creating positive cultures and leading change management.
• Effective leadership skills with a strong focus on operational efficiency, process improvement, and team development.
• Strategic problem solver with the ability to identify key issues and implement creative, practical solutions.
• Solid understanding of personnel policies, employment practices, and operational procedures.
• Proven ability to manage performance, resolve conflicts, and foster a positive team environment.

Communication & Interpersonal Abilities:

• Strong verbal and written communication skills.
• Excellent interpersonal skills, with the ability to lead diverse teams and interact with customers and staff with professionalism and diplomacy.
• Demonstrated ability to maintain confidentiality, accountability, and integrity in all aspects of the role.

Personal Attributes:

• High level of attention to detail and accuracy.
• Ability to remain calm and effective under pressure in a fast-paced environment.
• Flexible and adaptable, with a strong work ethic and commitment to excellence.
• Self-motivated with the ability to work independently and make sound decisions.

WHY JOIN OUR TEAM

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who areHumble(emphasize team over self),Hungry(thinking about the next opportunity for success) andSmart(good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

• Opportunities for career growth and development
• Competitive Healthcare Benefits Package
• Employer matching RRSP program
• Employee/Family Bursary Program
• Friendly and supportive work environment and an ambitious team
• Discounts on RV purchases, rentals and parts
• Company events focused around social action and getting together as a team

Total Compensation: $100K - $130K per year plus bonus

Fraserway RV is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.

If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be considered. Please note as part of our recruitment process pre-employment background checks will be conducted

We thank all candidates for applying; however, only those selected for an interview will be contacted.