Technical Support Analyst (EDI)
The Technical Support Analyst is responsible for providing support for our client’s EDI/WMS systems. Responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools. Highly analytical and able to understand business needs, the Technical Support Analys has hands-on experience with IT systems and the ability to coach, train and educate end users as required. Responsible for maintaining the overall technology and ensuring continual use and operation.
Responsibilities
• Provide first level analysis of an incident and/or a solution to it in order to restore our client’s EDI system
• Perform remote troubleshooting, installation and repairs using remote support tools
• Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation
• Ensure connectivity of all systems
• Monitor inbound Secure File Transfer Protocol (SFTP) site
• Move, add and/or update end user technology-related devices which include updating configuration items
• Populate and administer knowledge base and other self-help tools with proven solutions to common technology-related problems.
Qualifications
• 1-2 years of experience in technology support roles
• 1-2 years of experience working in a Service Desk environment is preferred
• Experience working with pipe delimited CSV files and converting them to XML
• Experience with Power BI (an asset)
• Extensive MS Excel knowledge and experience
• Experience in supporting data mapping processes
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong interpersonal skills
This is a contract hybrid position located in Brampton, ON with an annual salary of $55,000.00 plus bonus.
Technical Support Analyst (EDI) • Brampton
Step into a pivotal role as a Technical Support Specialist, enhancing customer experiences with advanced GNSS and automation technologies.Provide exceptional technical support and training, helping... Show more
Join Chartwell as a Senior Analyst, focusing on optimizing operational technology systems for enhanced resident care.Your technical expertise will be vital in facilitating effective IT services.Thi... Show more
As we continue to grow and extend our product offering and technical support capabilities, we are in need of adding a.The primary responsibility of this position is to provide technical and applica... Show more
We’re building a pool of IT Support Specialists (L1–L2) for our Toronto-based team.This internal position supports our next‑generation AI products.Provide L1–L2 technical support via phone, email, ... Show more
Our client, an innovative industry leader in the insurance domain, is looking for a Senior ETL Developer - Hybrid to join their growing team.The successful candidate will have extensive experience ... Show more
Market Assessment & Compliance.For standard 35-hour work week.The successful candidate will be placed at the appropriate step within the salary grade/band, based on relevant years of experience and... Show more
Step into the role of a Technical Solutions Architect, driving system integration and technology innovation.Utilize your extensive background in software architecture to develop effective strategie... Show more
CoreFactor is searching for a Desk Side Support Analyst on a contract basis for a client in the west end of the GTA.The position is onsite and requires travel between office locations in Mississaug... Show more
Canada's largest and most important integrated computer asset disposal and recycling processor.We are committed to the safe and secure reuse of electronics, the responsible recycling of electronics... Show more
Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Show more
Commercial Business Analyst and Systems Support.Commercial Business Analyst and Systems Support.Hunter Amenities International Ltd.Hunter Amenities is one of the world’s largest manufacturers of Pe... Show more
We are a family in Vaughan, Ontario, seeking a compassionate elder care provider to join us on a part-time basis.We are looking for someone who is fluent in BOTH English and Russian.Our primary goa... Show more
Direct message the job poster from McKeil Marine Limited.McKeil Marine is one of Canada’s leading marine service providers.Experienced and adaptive, we deliver turn-key solutions that support our c... Show more
Information Technology - Managed Services.If that sounds like you, you will fit right in.At AOS, every team member plays a role in our success and culture.We value curiosity, coachability, and an e... Show more
Join as a Technical Business Analyst and lead the design of Salesforce solutions tailored for B2B environments.Collaborate effectively with cross-functional teams to drive project success.As a crit... Show more
A leading software company in Canada is seeking a Technical Support Manager to lead their support function.This role involves both management of a support team and hands-on technical troubleshootin... Show more
JobTarget helps you cut through the noise to reach and convert the best candidates.Our unified platform uses data and automated technology to help you efficiently manage applications and connect wi... Show more
Now, if you were to come on board as one of our Support Analyst L2, we’d ask you to do the following for us:.Incident Identification: Monitor various sources for potential major incidents, such as ... Show more
You As a Senior Software Support Analyst Will.Act as a high-touch consultant for our users.Investigate, reproduce, and diagnose software issues, understanding the "why" behind a bug before escalati... Show more
We are a family in Vaughan, Ontario, seeking a compassionate elder care provider to join us on a part-time basis.Our primary goal is to ensure the comfort and well-being of our family member who is... Show more
){kind=logo}
