Clinical Services Coordinator

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Want to make a difference in your career? Consider this opportunity!

Reporting to: Manager, Provincial Resource Centre – Organ

Classification: Clinical Services Coordinator (1.0 FTE)

Worksite: Based out of 483 Bay Street

Schedule: Combination of weekday and weekend 12-hour shifts

Trillium Gift of Life Network (TGLN), part of Ontario Health, is responsible for the coordination of organ and tissue donation and transplantation in Ontario. Our mandate includes increasing public awareness of the importance of organ and tissue donation, education of health care professionals, and ensuring a safe and effective donation and transplant system in Ontario. Working collaboratively with our stakeholders and fostering organizational and individual growth, we value honesty, trust, respect and compassion.

We are currently seeking a highly motivated, experienced full time Clinical Services Coordinator (CSC). The CSC will provide professional services in a manner consistent with the mission and values of TGLN. The incumbent is passionate about organ and tissue donation, and dedicated to achieving three core objectives, including:

1) enabling every person or legal surrogate to make an informed and confident decision about the option of donation 2) ensuring the process of donation is a meaningful, positive experience for the donor’s loved ones as well as for hospital staff and other stakeholders, and

3) contributing maximally to the attainment of optimal outcomes for patients receiving an organ or tissue transplant

This role offers the unique opportunity to blend best practice with clinical expertise. As a key resource in organ and tissue donation, this role provides a great deal of autonomy and the opportunity to liaise and network with a variety of clinical and non-clinical stakeholders.

We provide an extensive orientation and training program as well as on-going team support to ensure that you are successful in your role as well as opportunities to grow your broader, long-term career.

Here is what you will be doing:

• Case management of the donation process from referral to organ recovery

• Works collaboratively with donor hospitals, health care teams, transplant programs, tissue banks, air and land transportation carriers, labs and other TGLN staff

• Coordinates organ placement and any necessary testing

• Responsible for making critical decisions and ensuring that Health Canada regulations are followed

• Responsible for facilitating the logistics of organ recovery and arranges transportation for multiple recovery teams (surgeons, land and air transportation)

• Responds to calls from referring hospitals, conducts a preliminary assessment of the patient’s history and identifies all relevant donation options

• Collaborates with the attending health care team in developing strategies for integrating TGLN services into the end-of-life care plan for the patient and family

• Offers health care team initial recommendations related to management of the process or of the patient’s physiologic status, as appropriate, until a Specialist, Organ and Tissue Donation is involved

• Documents comprehensive and accurate case notes and enters key information into TGLN’s electronic chart and custom database

• Acts as an expert resource in all aspects of organ and tissue donation

• Promotes and supports organ and tissue donation best practices

• Works 12-hour rotating shifts in a busy 24/7 call centre environment

• Performs other duties as required

Here is what you will need to be successful:

Education and Experience

• Nursing Diploma and/or Bachelor of Science in Nursing

• Current RN registration with the College of Nurses of Ontario is required

• A minimum of one (1) year of critical care nursing experience preferred

• Organ donation or transplant nursing experience preferred

• All day shifts (weekday and weekend) are required to work in office (subject to change)

Knowledge and Skills

• Strong understanding of applied pathophysiology, medical diagnostic testing/imaging, and ability to interpret laboratory results

• Must be able to sort through large amounts of clinical information, understand/interpret the information and re-communicate the information to internal and external stakeholders

• Conflict management and an ability to influence through applying expertise/rational arguments

• Experience in case management/coordination

• Experience working in a fast-paced time sensitive environment

• Ability to problem solve in high pressure, time sensitive situations

• Excellent communication skills – both written and oral

• Strong computer skills

Rate of Pay: $36.05 – $51.60 per hour

Employment Type: Permanent Full time

Employment Location: Toronto, Ontario

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email and a member of the team will connect with you within 48 hours.