BILINGUAL, TRAINING AND PERFORMANCE ANALYST (HYBRID)

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

As a Bilingual, Training and Performance Analyst, you will be acrucial part of the Training Team, utilizing your technical skills to enhance organizational productivity, efficiency, and financial outcomes. Your primary responsibilities include:

• Delivering/facilitating engaging training sessions in person, virtual, or hybrid to both new hires and experienced employees, and providing feedback to support team member coaching.
• Developing, designing, and maintaining training programs and materials, including eLearning modules and video content, by analyzing current practices and identifying learning objectives.
• Conducting needs assessments to identify skills gaps and recommend training initiatives.
• Monitoring and systematic evaluation of the effectiveness of training programs through assessments, feedback, and continuous improvement strategies.
• Analyzing and evaluating communication and adjudication quality across various channels to measure time to proficiency and identify training improvement opportunities.
• Conducting performance reviews and offering actionable recommendations based on analytics.
• Collaborate with stakeholders, team members, subject matter experts to ensure training aligns with business goals.
• Managing training development timelines and reporting progress to line of business stakeholders.
• Providing support on speech analysis, call studies, and other improvement activities.
• Hours of work may vary for some training sessions to accommodate the business needs.
• May require occasional travel.

• 2+ years of experience in training, instructional design or facilitation, including virtual work environments.
• Bilingual: Proficiency in both French and English.
• Bachelors degree in relevant fields such as Business Administration, Adult Education, or Organizational Development.
• Proven ability to develop and implement training programs that drive operational excellence.
• Experience with learning management systems (LMS), virtual training platforms and software such as Adobe Creative Cloud, Articulate RISE, etc.
• Exceptional communication and presentation skills with the ability to convey complex information in a clear, concise, and engaging manner to diverse audiences.
• Strong organizational, analytical, and problem-solving skills.
• Proven project management capabilities.
• Ability to partner and collaborate with various stakeholders including functional leaders and subject matter experts at all levels of the organization.
• Demonstrated adaptability and ability to quickly learn and apply new concepts in a dynamic and evolving environment.
• Outstanding people skills, high energy, and an optimistic attitude
• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint)
• Thrives in a fast-paced environment, capable of working autonomously and within a collaborative team setting.
• Demonstrates a high degree of confidentiality and integrity in handling sensitive information.

NICE TO HAVE

• Certification in Training or instructional design (CPTD, ATD, Quality Matters).
• Experience working in the health, group/individual benefits and insurance industry.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through . Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).