Engineering Manager, Group Benefits Technology

Join our Group Benefits Technology Team!

We are seeking a technical, people-focused Engineering Manager to lead the teams responsible for the Group Benefits Member Web application, the primary digital gateway for our customers access and management of their benefits.

In this role, you will guide the development and enhancement of both React and Node.js applications as well as existing .NET services.

You will enable the team to navigate a fast-paced environment with a high impact product roadmap while keeping the platform stable, protected, efficient, and continuously improving.

With previous software development experience, you will build a strong and cohesive engineering team.

As a leader, you will bring clarity and steadiness in the face of shifting priorities and strengthen team results with meaningful outcomes without sacrificing quality or sustainability.

You will also play a key role in building a culture that embraces modern engineering methods. You will support the careful use of AI to improve efficiency, reduce manual work, and empower engineers to do their best work.

Position Responsibilities:

Leadership and Team Management

• Lead, mentor, and support a team of software engineers working on both modern and legacy applications.

• Create an inclusive environment that supports hybrid, remote, and offshore engineers.

• Identify skill gaps and provide mentorship, training, and development opportunities.

• Provide leadership during on-call rotations and serve as a point of contact for critical issues.

• Foster a culture of ownership, innovation, and continuous improvement.

Design and Development Oversight

• Ensure alignment to engineering guidelines, coding standards, and design patterns.

• Oversee the full software development lifecycle, from planning and design through deployment and maintenance.

• Review code and provide clear, constructive feedback.

• Support and perform regular security audits and collaborate with security teams to address vulnerabilities.

Project Management

• Facilitate agile ceremonies including sprint planning, daily standups, and retrospectives.

• Prioritize work based on impact, business value, and organizational goals.

• Allocate resources effectively and ensure team workload remains balanced.

• Monitor project progress, identify risks, and implement mitigation strategies.

Incident Management

• Lead the incident management process, including triage, prioritization, and resolution.

• Communicate clearly with partners throughout incident resolution.

• Oversee root-cause analysis for major incidents and drive preventative actions.

Technical Guidance

• Ensure nonfunctional requirements are met and secure necessary architectural and compliance approvals.

• Support disaster recovery planning and execution.

• Enhance observability and monitoring to enable proactive insights.

• Lead performance tuning efforts through analysis of metrics, logs, and system behavior.

Champion a Modern, AI-Enabled Engineering Culture

• Encourage thoughtful use of AI tools to enhance development speed, efficiency, and quality.

• Promote continuous learning to help engineers confidently adopt AI-assisted workflows and engineering practices.

Required Qualifications:

• Experience leading and managing engineering teams.

• Proven experience building modern, business-critical web applications.

• Strong understanding of security principles.

• Excellent problem-solving skills and attention to detail.

• Strong communication and collaboration skills.

• A track record of delivering applications from concept to production.

• Experience working in agile development environments.

• Interest in or experience with incorporating AI into engineering workflows.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.