Senior Solutions Designer - CRM

We are seeking a highly accomplished and technical Senior Solutions Designer - CRM for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a leadership capacity within the architecture and integration streams, specializing in designing, building, and modernizing complex cloud-based customer relationship management ecosystems.

As a principal solutions designer, you will evaluate existing system landscapes, map out target-state architectures, and deliver scalable enterprise designs using Salesforce features. Operating within a cross-functional environment, you will translate intricate operational requirements into robust front-end and back-end technical blueprints, ensuring seamless system integrations, top-tier security compliance, and exceptional platform performance.

Location: Toronto, ON (Hybrid - 3 days/week in-office)

Contract Duration: 6 months (with potential for extension)

Advantages
Elite Platform Scale: Lead complex, multi-cloud Salesforce initiatives that merge front-facing portals directly with high-volume customer service engines.

Advanced Technology Toolkit: Deepen your expertise with cutting-edge tools, including custom LWC construction, Omni Studio, and event-driven data streaming.

Strategic Autonomy: Own the end-to-end design lifecycle, providing critical effort estimations and technical options analysis directly to business partners and vendors.

Balanced Professional Model: Enjoy a highly structured hybrid framework combining collaborative central-office alignment with remote delivery independence.

Responsibilities
Solution Architecture & Design: Analyze complex technology landscapes, identify gaps between current and target states, and deliver detailed engineering blueprints to achieve strategic business outcomes.

Component Development: Design, build, and deploy custom Salesforce components, interactive user journeys, digital forms, and responsive customer service request interfaces.

Backend Platform Integration: Connect front-end cloud interfaces smoothly with backend core workflows, orchestrating secure configurations, authentication layers, and data synchronization schemas.

Enterprise System Integration: Architect and maintain secure, high-throughput integration pathways between CRM environments and multiple third-party business applications using modern streaming or messaging middleware.

Technical Documentation: Author and maintain rigorous technical design documentation, configuration specifications, system integration maps, and artifact deployment guidelines.

Testing & Quality Engineering: Lead unit, integration, and system testing streams, managing defect tracking, issue validation, and comprehensive troubleshooting protocols.

Release Management: Prepare enterprise deployment packages, oversee multi-environment release cycles, and manage post-launch platform stabilization and stabilization monitoring.

Governance & Accessibility Compliance: Ensure all platform designs, data models, and customer-facing components strictly adhere to enterprise security policies, privacy controls, and digital accessibility guidelines.

Knowledge Optimization: Author exhaustive knowledge transfer documentation and conduct structured handover activities to prepare internal operational squads for long-term platform maintenance.

Qualifications
Core Technical & Platform Requirements
Professional Tenure: 10+ years of hands-on experience working in large-scale project or program environments within government jurisdictions or large private sector organizations.

Salesforce Ecosystem Mastery: 5+ years of deep technical experience using Salesforce technologies, including Apex classes, Visualforce, Apex web services, APIs, AppExchange deployments, and Flows.

LWC Design Depth: Demonstrated hands-on proficiency in designing, coding, and deploying custom Lightning Web Components (LWC).

Multi-Cloud Expertise: 5+ years of practical experience implementing one or more core cloud modules, such as Experience Cloud, Service Cloud, Sales Cloud, Omni Studio, Marketing Cloud, Agentforce, or Analytics Cloud.

Middleware Integration: 5+ years of experience integrating CRM solutions with external enterprise environments utilizing modern messaging engines (e.g., Apache NiFi, Kafka, RabbitMQ) and robust integration patterns.

Mobile Engineering: Experience developing and integrating native or hybrid mobile applications with core CRM databases.

Mandatory Certifications: Must hold active Salesforce Platform Developer and/or Platform App Builder professional credentials.

Operations & Delivery Skills
Methodology & Tools: Well-versed in traditional and modern project frameworks (Agile, Waterfall, Iterative) using tracking toolsets, version control systems, and continuous integration (CI/CD) pipelines.

Compliance & Standards: Clear understanding of data privacy controls, platform security models, and digital accessibility regulations (such as AODA or WCAG).

Analytical Problem Solving: Exceptional critical thinking skills to decompose complex system integrations, formulate detailed effort estimations, and troubleshoot intricate data patterns using tools like MS Excel.

Communication & Interpersonal Strength
Stakeholder Articulation: Excellent written and verbal communication skills, with polished ease when explaining complex architectural trade-offs to business partners, leadership, and external vendors.

Collaborative Mindset: Highly organized self-starter capable of working with complete independence while driving consensus within cross-functional engineering teams.

Summary
If you're interested in the Senior Solutions Designer - CRM role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.