Front Office Agent

Are you passionate about delivering exceptional service and creating memorable experiences for guests Join our team at Fairmont Banff Springs as a Front Desk Reception Agent where you will be at the forefront of our guest experience.

Starting Rate :  $19.59 per hour

We recognize tenure through our compensation. Hourly rates increase after six months and yearly to three years. At three years the pay rate for this role would be $24.93.

Job Duties Include :

Reporting to the Front Desk Manager responsibilities and essential job functions include but are not limited to the following :

• Consistently offer professional friendly and engaging service
• Greet check-in / check-out and settle guest accounts while ensuring all service standards are followed
• Document all guest requests complaints or issues immediately and notify designated department / personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Follow departmental and hotel policies procedures service and safety standards
• The role involves physical activity including standing for extended periods bending and occasionally lifting items weighing up to 45 pounds.
• Other duties as assigned

Qualifications :

Your Skills & Qualifications :

Additional Information :

Job Perks & Benefits :

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY :  Whether youre just launching your career or looking for a new adventure we invite you to visit  to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application / recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence :

Remote Work :

No

Employment Type : Full-time

Key Skills

Abinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird

Experience : years

Vacancy : 1