Restaurant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

The Four Seasons Resort and Residences Whistlerislooking for aSidecutRestaurant Managerwho shares a passion for excellence and who infuses enthusiasm into everything they do.

About the role:

The Sidecut Restaurant Manageris responsible foroverseeing the daily operations of a Sidecut restaurant. Theyare responsible forensuring excellent customer service, managing the restaurant staff,maintainingquality standards, and maximizing profitability. The manager plays a crucial role in creating a positive dining experience for customers while ensuring efficient and smooth restaurant operations.

What you will do:

Staff Management:30%

• Recruit, train, and supervise the restaurant staff, including waitstaff, server assistant and host.

• Schedule shifts and manage staff rotations to ensureoptimalcoverage during peak hours. Ensure payroll is processed intimelymanner.

• Provide coaching, guidance, and performance feedback to employees tomaintainhigh service and performance standards.

• Foster a positive work environment, encourage teamwork, and resolve any staff-related issues or conflicts to enforce Golden Rule.

Customer Service and Guest Experience:30%

• Maintain a strong focus on guest satisfaction, ensuring that guests have an exceptional dining experience.

• Interactwith customers, handle complaints or concerns, and address any issues promptly and professionally.

• Monitor service quality, table turnover, and overall guest satisfaction, takingappropriate actionsto improve where necessary. Keep Open Table inventory atoptimumlevel

• Regularly review customer feedback on Medallia, Open Table, Google and direct feedback via glitches and email and follow up withguestto ensure proper resolution and make necessary adjustments to improve service and exceed guest expectations.

Operations and Financial Management:20%

• Oversee daily restaurant operations, including opening and closing procedures, ensuring compliance with health and safety regulations.

• Manage inventory, ordering, and stock control to minimize waste and maximize profitability. Ensure month end inventories are completedin a timely mannerand comments updated for variance reports

• Analyze financial reports, such DRR, forecast sheets, P&L'sand budgets, toidentifyareas for improvement and implement strategies to achieve financial targets in collaboration with Marketing and culinary team.

• Implement cost-control measures,monitorexpenses, and work towardsoptimizingoperational efficiency. Keep close eye on labor andOpexcosts and work with Purchasing to secure best products at best pricing

• Collaborate with the marketing team to develop and implement promotions,special events, and marketing initiatives to attract andretaincustomers.

Menu Development and Quality Control:10%

• Work closely with the culinary team to develop and refine the steakhouse menu, ensuring a diverseselectionof high-quality dishes.

• Ensure consistent food quality, presentation, andportionsizes through regular inspections and staff training.

• Monitor food preparation, cooking techniques, and adherence to food safety standards tomaintainexcellence in food quality.

• Ensure staff has proper tools & training to deliver exceptional guest experience

Compliance and Regulations:10%

• Ensure compliance with local,provincial, andfederalregulations, including health and safety standards, liquor licensing, and employment laws.

• Keep PCI compliance andcontrols incheck onregularbasis.

• Stay updated on industry trends, food safety protocols, and best practices inrestaurant management.

What you bring:

• Previousexperience as a restaurant manager, preferably in a steakhouse or high-end dining establishment.

• Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.

• Excellent customer service and communication skills.

• Sound knowledge of restaurant operations, including food and beverage management, staffing, and financials.

• Proventrack recordin driving sales, achieving targets, and managing costs.

• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

• Knowledge of health and safety regulations and compliance.

• Flexibility to work evenings, weekends, and holidays asrequired

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

What we offer:

• Salary Range: $75,000-$81,000annually

• Monthly Housing Allowance

• AnnualIncentive Plan

• Winter Leisure Pass; ski pass or leisure benefit

• Use of the Fitness Facility

• Medical, Dental and Sick leave coverage

• Company pension plan

• Employee Travel Program; complimentary and reduced rates at Four Seasons Worldwide

• Excellent Training and Development opportunities

• Complimentary meal per shift in our employee dining room

• Employee Recognition Programs

• Dry Cleaning Services

• Onsite parking

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect ourSidecut Restaurant Managerbe flexible in working mornings, evenings, weekends, and holidays.

Please note that due to thelarge numberof responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it’s like to work for Four Seasons:

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook:

We look forward to receiving your application!

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial orfederallaws.